JCPenney,

2500 Meadowbrook Mall Road, Bridgeport, WV 26330

"Very racist not only here at JCPenney but the whole mall was treated as if it was a inconvenient for them to ring me up as a black customer. The pizza place teens make racist jokes and not wearing gloves and handling money you can keep that after coughing over the pizza and not washing your hands"

"The two older women working the jewelry counter were very rude. They walked past us several times, not even a I'll be with you, or just a moment. And it took two of them , to wait on one person. 25 minutes I stood there, put my stuff down and walked out. And what's sad, I've never had that experience there in that store."

"I do most of my shopping on JC Penney. com. It's frustrating because most of the clothing I like is never available in the store, so I have to have it shipped to the store for a $3.95 charge. Kohl's does this for free. I'm an average size-small or medium, but your Liz Claiborne clothes that I like are never available for pickup. I've started ordering things that are only offered in the store or are shipped for free. I also dislike that if I use a cash reward, I don't get reimbursed for it if I have to return the item. Kohl's returns my Kohl's cash if I return the item. You offer beautiful clothes and great sales, but your shipping policies are a deterrent to me. FYI, I live about 20 miles away from the Meadowbrook store, so I almost always use the app to see the sales."

"Lots of clearance items which is great! Tons of variety as well, but the Air Conditioning has not been working for a good long while which is why I have to go with 3 stars, plus their changing rooms are mostly closed and you have to search for the open changing areas to try items on. A little bit of a headache but the deals are wonderful in store."

"Store is neat and clean but it is ALWAYS way too hot to shop comfortably and although there are usually a couple of registers open, there is never enough. And their sale signs have very fine print at the bottom so I end up not leaving with half of the stuff I took to the register... it's really a very irritating experience but I LOVE their clothes."