Banfield Pet Hospital 4036 Lagniappe Way, Tallahassee, FL 32317

"BEWARE!!!!! I’m extremely unhappy with Banfield. I wish I could give them a 0. They truly only care about money. They will pressure you into getting the Wellness Plan and falsely advertise it, but it is a huge scam! You would be better off getting pet insurance for the same price or cheaper. Besides the vaccines, there is no benefit at all. There is also no way to cancel the plan even if your pet has passed away or you no longer have your pet. Customer service is absolutely horrendous. You will not be able to get someone on the phone, no matter what day or time you call. They do not care about helping you, only about taking your money. 0/10 would not recommend."

"I scheduled my frenchies first appointment online and as they confirmed my appointment I explained I had an account years ago. I said that to ask If I could use the free first appointment coupon. I was told yes. I reiterated I have been there before but not the puppy I was bringing in. They again said Yes that is no problem. Showed up for my appointment and the girl in the front so dryly told me they couldn’t honor it. Respectfully and calmly I asked again explaining the conversation with the lady a day prior and again so nonchalantly I was told no. Lack of empathy that I live across town and was late for work for the appointment I couldn’t do. I left and gathered my thoughts, called the same young lady back and her voice was a tone of “eff you” while I asked was there someone who could make an exception due to the misinformation given on the phone. “Maam we can’t” and that was it. Let me explain, I understand if it couldn’t be done for whatever reason. My problem is I was told I could and I said please don’t let me go way out there and get any surprises, but SURPRISE I went out there with no avail or true accountability. As a manager you should always take ownership over your employees. That cost wasn’t going to make them close their doors to offer it. If it were, they wouldn’t offer free exams in the first place. This was a very disheartening experience"

"I wouldn't let Roxana De Leon come near my dogs ever again. I can't believe a pet hospital such as Banfield hires such horrible people. Beware taking your pets here. You can't trust the staff. My dogs wouldn't stop peeing in the house after Roxana took care of them. And she stole a days worth of sitting from us. Didn't even show up the last day. What a thief."

"This operation has gone downhill since they opened their stand-alone facility outside of Petsmart. Previously the front desk was friendly, loved the pets that came in, and could communicate intelligently. Also, the vet would talk to you in person about your pet. Now they will only call you on the phone. Vet techs can only speak to you about your plan and not your pets specifics upon intake. It's only drop off appointments now as well. I just learned my plan payments for three dogs haven't processed due to my card being replaced. When they called to schedule a comprehensive exam for the wrong pet, and I complained about not receiving notice of payment not processing they said "that's the wellness team". As a customer that is not the right response. I'll take that cue to find another vet who will speak to me."

"Took my dog there for her annual shots via her wellness plan (which is a great value on its own). She apparently had a good time as she was whining when we left and she usually only does that when we leave her sitters place because she loves the play time. Anyway I appreciate that after all her services they called the next day to check on her and make sure she didn't have any issues with all the shots. Good bunch of people there and I'd highly recommend them. Ms Diva says see ya later gator lol"