SERVPRO of Norcross and Duluth

"My experience with SERVPRO Norcross/Duluth was FANTASTIC. Flooding of a home is a very stressful situation, but the SERVPRO crew put me at ease and thoroughly explained the process. I was especially impressed by the quick response, the professionalism and the positive/friendly attitudes of all crew members. They each greeted me with a smile and told me his/her name. The Crew Chief, Orlando went out of his way to ensure that I understood what would happen each day and why. He and Kristi came back over a five day period, were on time, communicated proactively and just got the job done!! Special thanks and gratitude to the following SERVPRO crew members that came to my home on day one and a special thanks again to Orlando and Kristi for the work they did on the subsequent days!! SERVPRO CREW MEMBERS Crew Chief Orlando Kristi Tyree Hurshel Ryon Kiana Daniel Gustavo"

"I had an extremely positive experience with Servpro! Steve was great with problem solving! The work that was done in my home as well as the communication were beyond expectations! All were very good! The people I want to recognize are the Crew Chief Orlando who communicated when they were on their way and let me know what to expect for the day. I also want to mention Marta who had an amazing team as she worked with Kristi, Gustavo, and Maritza. They were very thorough and cautious with my home contents. Things were packed up and replaced by depending on pictures taken! Just unbelievable. In the office, I very much appreciated the assistance of Christiana and Olga. They were prompt and helpful as well as very pleasant. Thanks to the entire team for making this a good experience and I highly recommend the services of Servpro!"

"My experience with Servpro of Norcross has been flawless. We had a leak from our shower which damaged some flooring. Orlando, Kristi and Christiana made an otherwise stressful situation very easy. Orlando is extremely knowledgeable in the business and is truly passionate about it. He provided a thorough explanation of the mitigation and build back process to me and patiently answered all of my (many) questions. Later he explained everything again to my husband who was not present at the initial meeting (and answered his many questions too). Orlando worked with my insurance adjuster to ensure that all necessary equipment and services were approved to mitigate the damage in my home (e.g., leak detection and asbestos testing). Orlando, Kristi and team worked cleanly and I felt they treated my home as if it were their own. I really did not need to do anything other than let them inside each day to work - so simple. Christiana kept the project organized and emailed an update each day. I highly recommend Servpro of Norcross to anyone who is in need of their services."

"I must say I was very impressed with the professionalism of Servpro of Norcross, the Crew Chief Nick and his team were right on point when it came to identifying all aspects of mold and moistness in the drywall, cabinets, concrete, flooring and carpets, they immediately on day one brought in the necessary equipment to remove and treat all affected areas he was very knowledgeable of what needed to be done and addressed problem areas immediately. He and his crew were never late always communicated with a time frame and stuck to the schedule which really was convenient, I would definitely recommend this company to anyone and everyone I know that might unfortunately have a situation like this or any type of water damage or flooding of their home. I want to thank SERVPRO of Norcross and Duluth for hiring such professional people like Nick and his crew he made an awful situation a little bit easier to deal with knowing my property was in competent professional hands. Truly Anna Randolph"

"I had water damage from washer room draining pipe, and traveler dispatched their partner company servpro to mitigate my house. Orlando, Emilio, and Kristi from servpro visited my house to set up mitigation and everything went smooth& professionally. They are friendly and responsible. They did great work and everyone way honest about their job. Highly recommend."