Banfield Pet Hospital

"Best places amazing they were able to give me prescriptions really fast when I needed them for my dog since my old vet refused to give them to me unless I actually take her in however I was too far away to take her in and my dog was running out of food. And my dogs also really like the team here"

"Worst experience. Anytime I go there I have same problem. Last time(12.7.23)I had appointment @2:30pm and they called me and they rescheduled me @4:00pm. I was there @4:00pm. I’ve been waiting one hour in the room. It’s been a hour and no one didn’t even come to see my dog. And I didn’t wanna wait and I left. My dog was sick. She was nervous to be there and they didn’t even care. you need to wait at least one hour for just see the doctor. They don’t care about your time and your pet. horrible service."

"This place is horrible, do not bring your pet here even for an emergency or walk-in. They will be unable to do anything. Their incompetency is astounding for a so called emergency vet. We tried to bring our 7month old Sheltie early in the morning around 9:30am, we were the first to arrive. My dogs paw started bleeding and we were unsure if it was torn or split or if the nail had broke. The receptionist told us the nurses could not even take a look and had to wait until the doctor arrived which wouldn’t be until 10am. There would only be one doctor in today, Mr.Williams. They said we would have to drop her off and it would take at max 2hrs. I was unsure why we would have to leave, most vets do the normal inspection and such in front of you. I asked if we could wait in the lobby because we are not from this area. They advised us to give them Bailey, the doctor would look at her first when he arrived and to walk around and explore the nearby shops. So we did just that. After an hour which was at 11am, we came back hoping to get a status update. The receptionist told us that Bailey hadn’t been even seen by the doctor yet and said it would at least be a few more hours and could not provide us with an exact time or anything else. So far it’s been over an hour and my dog had just been in the back with dried blood on her paw and not attended to. I demanded they give her back to me, I’d rather take her to a different vet than let her wait back there in an unknown environment while they do nothing. It may not be an emergency but they should have at least looked at her injury. Apparently all the nurses that work there are not qualified. The receptionist doesn’t even seem to know what to do and couldn’t advise us. The doctor whom I briefly passed as he leisurely strolled in at 10am seemed unfazed. Completely disappointed in this place and will not be back. I do not understand why they did not place importance on my dogs bleeding paw and couldn’t address it with a higher sense of urgency and the nurses couldn’t even clip her remaining, unhurt paws. I want to escalate this to corporate, either you need more certified doctors or get training nurse staff. INCOMPETENT AND LAZY!"

"Took my dog in for ear infection hoping to have the vet look at his ears to see what she thought. The vet TECH swabbed his ear, and came back to say it was infected. She was AWESOME. Loved her. However, the doctor never came to look at my pet. I stayed with him the entire time. Upon reviewing the medical records, the doctor documented a normal “observation” exam with normal ear exam even though she never looked at him. They even have a pulse rate documented but never checked his pulse…. I will be cancelling my monthly plan due to multiple issues similar to this. I advise to stay away from this practice."

"Kept my dog there for 8 hours simply for a comprehensive exam that they did not manage to finish. Returned my dog with half a nail trim and smelling like pee. Maybe if he wasn't there for 8 hours they would be able to handle him in a reasonable fashion. said they were not able to give de-wormer, which we managed to give him in about 5 seconds as we were getting out of the car. Vet can't seem to read notes as they completely ignored the notes about him being fixed, and his seasonal allergies and what they already tried in the past. Next to no nutritional training either. does not know the difference between hydrolyzed protein and a LID Hypoallergenic food. why suggest a protein you have no way of knowing he is allergic to? we will not be coming back to this location and I suggest anyone else with a time sensitive schedule or love for animals stay away as well. not worth the money. By far the most frustrating experience I have been through. The lack of care, compassion and competence shown today will not be missed."