Middle Georgia Veterinary Emergency Center

"0 sense of urgency, one of the male employees was verbally complaining the whole 3+ hours I've been waiting for my cat with sudden breathing problems to be seen. Clearly would rather be anywhere but here, I understand being stressed and not liking your job but it's an emergency vet clinic, that attitude isn't giving me the peace of mind that my pet is being taken care of right. If I wasn't worried my cat would get even worse over night I'd have just waited until Monday."

"If you have to go to an emergency vet, go here. The staff is professional and kind. My elderly dog had suddenly lost the ability to walk and was in severe pain. They immediately took her back on our arrival and provided a sedative to keep her comfortable while the exams were performed. They had her wrapped in a blanket and a soft pillow, like she was their own. They explained the situation in detail to me and provided options. Very compassionate when a difficult decision had to be made."

"I highly recommend this place. Great staff great service a truly amazing place. Tonight was a rough night we had to euthanize my 17 year old cat Coco she was the best cat in the world. She went with us everywhere we went. Being our first time at the emergency vet my husband and son took her to this amazing place with a true emergency. EVERYONE was so kind from the gentleman that answered the phone when I called to let them know she was coming to every single person that works there every one was so kind and so understanding. They took care of the situation very quickly and showed kindness and compassion from the moment they arrived. I want to thank you all for everything you did for my Coco tonight and for my family. God bless everyone single one of you. My heart is broken but the entire staff made it easier for us tonight."

"Short version: Everyone here was extremely professional, compassionate, and did the absolute best I could ask for for my situation. I can't thank them enough for everything they did. My cat, Bagel, was unfortunately hit by a car on our street last Sunday evening. He was barely breathing when I got to him, and was likely gone before we even got into my car to rush to here. I called ahead, since it'd never been to an emergency vet before, and they told me to bring him in and they'd do whatever they could. When I arrived, I told them I called about my cat being hit by a car and they immediately took him back into the medical area. They then allowed me to sit in an exam room to wait for whatever they might be able to do. The vet knocked, waited for confirmation, and came in a short time later. She confirmed my thoughts that he was already gone and, unfortunately, there wasn't anything they could do to save him. She said they could bring him in for me, if I wanted, and they had options that we could go over later when I was ready. It was extremely kind and compassionate given my emotional state at the time. I said I wanted to see him and I might as well hear about everything now. We went over my options of taking him home or funeral/cremation services that they had in connection with Pet Plantation Funeral, and would prepare him however and whenever I wanted, just if i wanted to take him home and do cremation later, there were some conditions he'd need to be kept in (cool area, I believe). I decided on cremation, and they could take him after I was done grieving with him there. She left, and someone brought him to me wrapped in a clean towel. She told me to take as much time as I needed with him, and there was a doorbell button for when I was ready for them to take him. I grieved for quite a while with him, but I'm glad I could at least spend it with him to say goodbye. I was never rushed, and they checked in to ensure I had anything I needed. They were extremely compassionate, and I honestly can't thank them enough for how they handled everything. I will miss Bagel every day. Love you Bagel!"

"No one ever wants to end up at the emergency room with their furry family member, but if you must go and are in the area, please go here. You will be in great hands. Be aware they are not open during normal business hours most days of the week, but nights and weekends and major holidays. Be mindful and call before you go like I did, it really set us up for success. Based on the information provided and that they knew we were headed over, we were triaged IMMEDIATELY and I didn’t wait but maybe 10 minutes before I was talking to the doctor with her assessment. Dr. Kendall was SO kind and compassionate, explaining everything I needed to know about our kitty’s care and spoke openly about prices and gave me time to figure out a plan with my husband. The front desk staff were just fabulous and patient with me as I asked so many questions. They kept me informed throughout my cat’s stay and allowed me to text or call as much as needed without ever feeling like I was a bother. Regarding price - it’s an emergency room. You’re going to pay more than your home vet or urgent care. I went in expecting that. I’ll be honest, the reviews SCARED me but you have to take them with a huge grain of salt - we don’t really know what happened on either side, but I’ll tell you with from our experience, we had a GREAT experience and they saved my cat’s life and treated him with love, kindness and respect. Thank you so much to Dr. Kendall and the team on 11/26 for your love and care in taking care of my cat Tosin. Our family is so grateful."