Best Western Plus Executive Residency Rigby's Water World Hotel
About the Business
Best Western Plus Executive Residency Rigby's Water World Hotel is a luxurious lodging destination located at 1056 State Route 96 in Warner Robins, Georgia, United States. This hotel offers a unique experience with its water park, Rigby's Water World, located on-site for guests to enjoy. The hotel features modern amenities and spacious rooms designed for comfort and convenience. Guests can relax in the indoor pool, work out in the fitness center, or dine at the on-site restaurant. Whether you are traveling for business or leisure, Best Western Plus Executive Residency Rigby's Water World Hotel is the perfect place to stay in Warner Robins.
Photos
Location & Phone number
1056 SR 96, Warner Robins, GA 31088, United States
Reviews
"The overall amenities were excellent. The hotel appeared nice and in good condition. The continental breakfast was acceptable. What made our experience horrible was the customer service. We checked in as normal, or so we thought. We left our luggage in the room and went for an amazing day at the fair. Upon arriving to our room at about 10 PM our cards had deactivated. I sent my husband downstairs with the cards in order to have them reactivated so that we could enter our room. However, when he approached the front desk, he was told our reservation could not be found. To us, this was an obvious error since we had checked in with our credit card and the charge showed on our account, had keys, and our luggage was in the room, however the associate was not able to allow back in the room. He explained that we would have to pay for an additional night in order to gain access to the room again. We went ahead and paid as we had our three toddlers in the hallway, and decided to wait until the morning time to solve the issue with the manager. However, even after presenting the confirmation of my reservation, showing our accounts with the deduction for the amount of two nights, the manager was unable to refund our money. He even said to me, “I don’t ever give refunds”. I was aghast. I’m not sure what’s going on with this hotel. This incident happened last year and was never resolved. I would never stay with another Best Western due to the inability of management at this location to resolve this manner and the manager’s sheer rudeness. I called corporate but they advised each location is independently run and they do not manage their financials."
"This hotel was great for the price. The location was next to a major road and next to a few restaurants. The parking lot is huge, so no issues with that. Staff is great and friendly. The room was nice and clean. The stand-up shower is a great because most of the hotels I stayed in before were just tub/shower combo. The only issue was there wasn't any usb charging ports (except on the alarm clock). Luckily I always travel with a charging bag with all those things I need to charge my portal devices. Never got up to the rooftop bar...seemed more for locals than for out-of-town guests. The weekend breakfast is better (hot food items) than the week day breakfast (grab-n-go). All in all, a great experience in Warner Robins, GA."
"Breakfast was ok. They basically have Jimmy dean cold breakfast biscuits or burritos you heat up in the microwave. Room was clean except for the exhaust fan that was caked in dust and didn’t work. Shower pressure was so-so. Comfortable beds, quiet, friendly staff. I would stay again if I’m in the area."
"This hotel is amazing. The general manager Glenn treated us like family from the moment we walked in. The front desk staff are amazing. They are extremely helpful and are always looking to go above and beyond. The rooms are spotless and appear to be brand new. There are black out curtains in the bedrooms. The beds are comfortable, there’s plenty of parking, and there are many restaurants and coffee shops around the hotel. The breakfast changes daily and there is a large selection in which to choose from. There’s absolutely nothing i would change as the hotel and location are perfect."
"We loved this place! Definitely the nicest best western I've ever stayed at. Huge comfortable rooms. All the staff we encountered were super nice. Awesome breakfast! And right in the middle of the rigbys entertainment complex and water world. Perfect for a family trip"
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