Cigars of Tally Lounge and Bar

"I come to Tallahassee often for business Cigars of Tally's service was ok, but nothing special. The sales lady made no suggestions, didn't ask any questions like what am I looking for, or did I need anything else. Also only 1 out of 5 cigars was good. I had 4 leather roses and another Irish cream cigar. Only 1 leather rose smoked well. They others tasted horrible and fell apart/unwrapping, and the final cigar just would not burn well enough to get a puff from it regardless of how much I cut it. It had no pull. This was my 2nd visit that I purchased a cigars but I went about 10x's before I could catch a leather rose torpedo in stock. I wished I would of smoked them there so they can see how horrible those cigars were. I will NOT do business there again. I feel ripped off. By the way these were all sweet cigars that are on the back wall in a glass/wood case. They were not in the main humidor so maybe that was the issue. I want my money back or better yet quality replacements. This ruined my birthday. UPDATE::::UPDATE::: So I spoke with the owner. He did offer a store credit for my purchase after I brought back some of the cigars back by for staff to see my issue. However as you can see by the reply the owner is SUPER defensive, doesn't take a review (unless it's good) as an opportunity to give his customer's a better experience. Over the phone I had to listen to his long drawn out excuses & rant about the distributors, how he's in his 30's (I don't care about your age & I didn't ask!), how it employs his staff locally, he doesn't want to fire any staff (whatever that meant), he doesn't believe in internet reviews, and claims my perception of my true experience was an attack on his business. He ranted to me for what seemed like a long time about how he's being attacked. He made every excuse in the world before we got to a resolution. If you view his replies to other lower starred reviews he goes on defense, resortz to belittling of the customers, and make it seem like if you give him a poor review you're attacking a local small business. In fact he told me he doesn't think anyone should leave reviews online. He doesn't believe in online reviews. Well welcome to 2024 where the internet gives the customer's a voice. Learn to take some feedback. I was totally kind to you but to say I attacked you basically by leaving my review was wrong of you! I do NOT have to consult with you 1st before I leave a review. I bet you don't mind the good reviews do you? So I will raise you from 1 star up to 2 stars. I shouldn't have to listen to you rant to a customer before you provide a resolution. All you had to do was nothing at all, give a partial/or full refund or credit, or just apologize. You weren't forced to do anything Mr 30ish yr old local business owner! So out of respect I raised you a star. I was given a $49 credit giftcard which I promptly used (to give the cigars away to other family members, tipped the cashier for their service, and left. I have ZERO desire to do business with you. I will shop with your competitors or buy directly from the manufacturer myself!!! You are straight out of a comic book"

"They had an amazing humidor, and the selection is one of the best I have seen. The staff we absolutely amazing. I was visiting from out of town, and they took care of all my cigar needs."

"It's OK, not the best selection, but you'll find something that piques your interest. Location is a plus. Hours could be later."

"Place could be amazing ! Selection is good but several cigars have mold on them (which is a red flag ). Prices are competitive...not sure why place doesn't draw a crowd."

"Cigar choice was spectacular, decent beer selection. I didn't give it 5/5 because they do not have a liquor license and I find it difficult to correlate lounge with no mixed drinks. Excepting of that I had a great time and an excellent cigar."