M Salon & Spa 12850 Georgia 9, Alpharetta, GA 30004

"Shanna was super sweet with my daughter. Calm, patient, and delivered a great haircut and experience. Highly recommend booking with Shanna."

"I have been seeing Monique for years now and i love her. She is so talented, kind, professional, and so much fun to talk to. She has cultivated an amazing staff and i always feel so welcome when i am there. Keep up the great work!!"

"Attention highlighters, blondes, and anyone looking for the best services in hairdressing... M Salon & Spa provides expertise, quality, consistency, and value. A master-level salon for hair color, latest hair service trends, precision haircut, color correction for any situation, gray transition, and the silkiest blow-dry --even for the most unruly hair types or hair damage. The owner is a subject matter expert, combining years of experience and happy clients. Along with her well-trained staff, she receives >5-star rating as she carefully oversees each client from consult to service to scheduling your next appointments. *Make sure to book in advance!"

"In terms of skill with handling my difficult hair, the salon has always been skillful, patient, and provided incredible results and I have been a repeat customer because of this. On my wedding day in October 2017, my stylist showed up 30 minutes late. I was still a customer after that, because - Atlanta traffic happens. I get it. But today was the absolute last straw. I went in for a hair appointment because I'm leaving for vacation early tomorrow morning and the receptionist asked if I received a call reminding me about the appointment yesterday. I told her yes and thank you for the courtesy call. She then asked me if I was informed during that call that I canceled an appointment back in early June (this is true) and that there would be a cancellation fee added to today's service (August 23rd) because it was done within 24 hours of the schedule time. This was not mentioned AT the time of cancellation, but I begrudgingly agreed to pay it... that is, until she told me that the cancellation fee would be 50% of the total fee for doing my hair. Absolutely not. If I had known this at the the time of cancelling, I would have just gone through with the appointment! 50% is exorbitant and this should have been disclosed at the time of booking the appointment and at the time of cancelling!! Neither was done. Needless to say, I immediately cancelled this appointment and called another well-rated salon in the area that had availability. They now have two 50% cancellation fees from me that will not be paid because I will never be returning there as a customer."

"I made an appointment in advance and in person with their front desk personnel to have Monique, the owner, color my hair. I read good reviews about her and was looking forward to my new color. When I arrived on my appointment date, I was told to have a seat. After 10 minutes went by I was then told she was running late. When she arrived 20 minutes later I showed her and discussed the color I wanted and she explained she would have to mix some colors together to get the right shade. I agreed and she then went over to another patron and began to work on her hair. Keep in mind I arrived 10 minutes early and was her first appointment. One of her assistant came and began to prep me. When I asked her if she was going to color my hair she replied "Yes". I then turned to Monique to question why and she explained that her assistant usually does the initial coloring. I explained to Monique the reason I made the appointment with her was solely for HER to do my hair. She apologized and said that was her policy and she could not change it. I declined and left. What was the purpose of making an appointment with her if she wasn't going to do my hair? AND if it was their policy, they should have informed me of it when I made the appointment. It was a waste of time! VERY UNPROFESSIONAL!!"