Ulta Beauty,

2915 North Druid Hills Road, Atlanta, GA 30329

"As the other reviewer stated, this store does a poor job. They act like they do not want to help you! I asked a lady for assistance with make up she calls another lady aa with thick hair it was curled. I needed assistance with foundation; she helped me try on some it wasn’t a good fit for my skin tone. She didn’t recommend any other shades or different brand. I was truly disgusted after I just gave up looking. I see her on FaceTime on her phone in the isle on the clock! I should have took a photo of her for review purposes! DO BETTER ."

"If I could give this Ulta location a negative zero, I would. But, since I cannot I'm begrudgingly giving it a one star. My husband and I (both African-American) came to this location today, January 7th, 2024. When we entered no one acknowledged or greeted us. Once we were inside the store we walked towards the aisle where the Juvia's Place cosmetics were and I searched high and low for a specific color lipstick. As I searched, a short haired (or bald) female watched contently as I struggled to search for the lipstick, never one time asking if I needed help. After a while, we left. While in the car I went on to the Juvia's Place website to see if the color lipstick I searched high and low for in a store I'm not even an employee in would be available on their website. Needless to say, the specific color wasn't in stock. I did, however, find another color that I liked and noticed Ulta had. About thirty minutes later, my husband and I returned. This time, he didn't come into the store with me. While in the Juvia's Place aisle, I tell a woman "excuse me" not realizing she was a former parent of mine - who by the way (I shouldn't have to say it in this review but, here I am.) was a caucasian woman. To my surprise four different employees felt it was okay to ask if I needed any help. Which was strange. Why didn't y'all ask if I needed help when I an African American woman was with her husband ready to spend money in this location was treated this way. I hope you all get it together because from reading a majority of your reviews your customer service SUCKS! I hope you all teach your employees that in customer service, if people are in your store ready to spend money that they don't get to pick and choose which customers they don't want to help based on the color of their skin."

"I booked an appointment on a whim. I had my brows waxed and tinted by Bonnie. To say I’m satisfied is an understatement. They are perfect, I will be making a standing appointment. Highly recommend her!"

"Did not have a great experience with the customer service at this location. I walked in looking for Too Faced products, asked an associate where it was and she pointed me in the direction of where it was. The product I was looking for wasn’t on the shelf so I needed someone to check the locked drawer below. I found the same associate from before who seemed to be free & asked for help. She paged someone to come help me. I waited 20 mins and got no help. There was however an associate helping an older lady with make up who was right there where Too Faced was located. When she got done she left. Not so much as an acknowledgement of me and we were less than 5ft from each other & she saw me hovering the whole time. So I went to the cashier (there were only 2) and a 3rd employee doing online orders. I asked for help & said that I had been waiting awhile. She responded with the sentiments that they were short staffed and someone would get with me shortly. Again, I waited another 10 minutes and still nothing. All I needed was someone to check the drawer. I found the first girl from before and told her no one has helped me and what exactly I needed. She checked the drawer and GUESS WHAT, the product was there. Something I waited over 30 minutes for and all it took was 30 seconds. I’m truly disappointed, so much of my time was wasted and this would never happen at Sephora. Needless to say I won’t be returning. And judging by the reviews, this is not the first time customer service has been reported."

"I am a total makeup novice who wandered around the store like a lost puppy. Anna was kind enough to help me and was absolutely fantastic. She made great, specific recommendations that always helped me find just what I was looking for. I'm very happy with my purchases, and I'll likely be back thanks to her amazing service!"