Subway 6116 Covington Highway, Lithonia, GA 30058

"So I blindfolded my date and took her out. She asked where we were going, which is stupid because why do you think I blindfolded you. But I gave her a hint. I said they cook the food in front of you. She had the biggest smile on her face. So we pulled up to Subway. I said ta daaahhh. They make the sandwich right there in front of you and will do it any way you ask. They'll even toast it. She cussed me out talking about she wanted hibachi and whatever and then she called an Uber. I said whatever and got the chicken and bacon ranch foot long in Italian herbs and cheese, which seems like that's the go to bread for black ppl. She missed out but I ate good"

"The lady was nice but the guy was not too friendly guessing they are a couple but didn’t feel like I wanna come back there ever with the guy there !"

"Not ok!!!!! They will Pretend that they are friendly, don’t trust them, told me one price, I checked my bank statement and it was more then what I was charged for at the store!!!!"

"My recent experience at SUBWAY® was extremely disappointing, and I cannot help but give them a one-star rating for their abysmal customer service and poor food quality. Firstly, upon entering the restaurant at 6:03 PM, there was no greeting from any of the subway employees. Even when a black woman walked in at 6:05 PM, they still didn't bother to acknowledge her presence. This lack of basic courtesy was evident throughout my entire visit. When it was time to place my order, the employee who was supposed to make my sandwich seemed disinterested and unengaged. He just stared at me with wide eyes, showing a complete lack of professionalism and attentiveness. Throughout the transaction, there was no verbal response from the staff when I provided my order. Even a simple "thank you" from my end at the conclusion of the order did not elicit any response or acknowledgement from them, including the guy in the red polo shirt, who I assumed was in a managerial position. He simply picked up my sandwiches from the counter, muttered "is that it," and walked away without a word. But the disappointment did not end there. I had ordered three sandwiches in total from this location, with the first order placed online for two foot-long sandwiches. The quality of both orders was appalling. Despite specifically asking for additional marinara sauce, my foot-long marinara sandwich had no extra sauce at all. To make matters worse, it was soggy and not toasted as requested. This was particularly baffling since I arrived for pick-up at 6:03 PM, before the pick-up time of 6:10 PM. How could the sandwich already be soggy and lacking the extra sauce? I have to mention that the toaster used for the sandwiches seemed defective, as even the ones I asked to be toasted were not properly done. Furthermore, the ordeal with my online order added insult to injury. When I arrived at the restaurant to pick up my mobile order, the three-person staff, including the individual whom I believe was the management or franchise owner, decided to give me a hard time about the lack of a name on my order. I explained that my receipt for the mobile order did not display any name; instead, it provided an order number, which I had provided to them. Despite this, they insisted on creating unnecessary complications. To my surprise, I had received no email or instructions through the app notifying me that a name was required for the order. I was left feeling frustrated and perplexed as to why they were making such a fuss about it, especially when the order number should have been sufficient for identification. The way they handled this situation was highly unprofessional and caused unnecessary delays in receiving my already poorly prepared sandwiches. It was evident that the staff's lack of training and communication extended to the management level, as the franchise owner displayed no better understanding of customer service. All in all, my experience at this SUBWAY® location was a total letdown. From the lack of greetings, unresponsive and inattentive staff during the order, to the poor food quality and the ridiculous insistence on a name for my online order despite providing an order number, I cannot fathom a reason to recommend this place to anyone. SUBWAY® needs to address these issues promptly and thoroughly to improve the overall customer experience."