JCPenney Salon 2100 Hamilton Place Boulevard, Chattanooga, TN 37421

"I was in a crunch trying to get a back to school cut for my daughter. They answered the phone when we were in the parking lot and said they said they could get her in without a wait right then. Jennifer brought us straight back and took care of us in an efficient manner. She listen to what I wanted as a parent while including my daughter in the conversation. Best of all kids cuts were on sale for $12 today. Yay!"

"When thinking about hair salons, one would not immediately think of JC Penney. For me, it’s where I buy all of my curtains and bedding and awesome home decor. When looking for a new hair salon, I happened to recall seeing theirs and on a whim stopped by. I am so glad I did and met an awesome stylist, Jennifer! She squeezed me in as a walk in and did so very cheerily. Her professionalism was immediately apparent. Us women know it’s going to be a great cut when they take time to assess the hair before they even start a shampoo. And the shampoo was so relaxing as she took her time to massage the scalp. After the cut, she did a preliminary dry and had me assess before she styled. I had never had anyone do that before, and was so impressed with her skills. The price for shampoo, cut and style was $40. If you are a new client you receive a 20% discount. Their stock of hair products was amazing as well with many great sales. Give Jennifer a call and you will be very pleased."

"First, I kept getting hung up on. Then whomever answered the phone was extremely unprofessional and not helpful. And hung up again after i asked if they excepted walkins...she said "yes but we all busy". And hung up. This was today. She didn't even allow me to ask for an appointment. I've been going to this salon for over 10 years and this is the worse treatment I've ever had. Some of the new staff meed training or need not answer the phone."

"Cassandra in the TN Salon did a terrific job and fixed up a previous bad cut. I recommend her. However, although I had booked two weeks in advance and even re-confirmed and was there at store opening, she was already cutting someone else's hair at my appt time and I was told my appt did not exist. They eventually found it. The app apparently allows several people to book for the same hair stylist and just pushes over the original appointments where they will not be seen. The Salon seems to also allow individuals to arrive for service before store opening. All the other hair stylists were without appointments. It's pretty ridiculous that they had to double-book for Cassandra, the ONLY hair stylist who had an 11 am appt with me. I will not be using the JC Penney salon again."

"I don’t usually write reviews but I would hate for someone else to have this experience. I took my son here for his first haircut (it’s a big deal for most moms). I left in tears. His haircut was terrible. It looked fine until she got the clippers out and made several gaps throughout his hair. No offense to the girl but knowing she had no idea how to cut a little ones hair would have been nice to know! Definitely won’t be back or recommend to anyone."