Chipotle Mexican Grill 2810 Paces Ferry Road Southeast, Atlanta, GA 30339

"Upon arrival to pick up my online order, I was greeted two steps inside the door. I was greeted by SIMONE. She was the kindest, most professional employee that I've encountered in a restaurant since the COVID19 PANDEMIC ! Her communication was top notch and I was pleased with the how my food was prepared. I spoke with some of the other employees and they were very pleasant too. My food was fresh, hot and very delicious. !! I was very pleased, thank you."

"I was shorted on food and I had to go back a total of THREE times for them to still not get it right in the end. I received the absolute worst customer service from the staff, especially from Jonathan who said he was the assistant manager. He implied I was lying about what I ordered, and after showing him my receipt, he still refused to fill the order accurately and had an attitude with me the entire time. All that over a couple dollars of queso is wild to me."

"The line went by quickly and the food was delicious. The staff made me salad dressing when a salad was ordered. Good service, burrito expertly wrapped and overall good food. Always a consist product if you stay within the skill base of the technician who builds the order to your specifications. This store has outdoor dining as well as indoors with trash disposal made easy."

"This Chipotle consistently fails to impress. Most of the staff is not interested in their jobs and do a terrible job preparing food. We have recently started to go to the other Chipotles around Smyrna but thought of trying this again today as this is closest to us and were again disappointed."

"Had a big catering order and dropped the ball big time. I placed my order 2 days prior for pick up at 7pm. I arrived at 6:56 pm, finally got to the front of the line at 7:04. I told one young lady that I was here to pick up and order and gave her my name. She went to look for it and couldn't find the order or my name, two more staff members came to assist, and everyone looked confused. One staff member proceeded to tell me (confidently) that I was supposed to pick it up on the date that I ordered it as she looked at my order from my phone, even after I read the pick up procedure to her. A couple minutes later, the manager came to the front, I told him the same thing, and he said that he's WORKING on my order now. I then assumed that he was boxing it up or putting the final touched on it. I was wrong! He was just starting on my order. It took him an HOUR to prepare my food, they had to tell the turn customers thay wanted chicken away due to my order. When the food was ready, they just put it up in the front and left it there without informing me that that was my order. The manager then proceeded to yell at me and pointed to the boxes, and said. "These are yours!" I seen the boxes, but I didn't want to assume because I saw him still working on my order. I put those boxed in my car and still had to wait on more boxes. My business event started at 8 pm, and I was just leaving with my food at that time. When I finally get to the event, I rushed to set up, and I was shorted food items, not enough protein (Chicken, Steak, Sofritos), no hard shells, no soft shells, not enough rice, not enough corn I had PLENTY of lettuce, though. This was for 45 people. This was close to an $800 order, and I truly am disappointed at the way this was handled. I didn't even receive an apology from anyone. Even when I called to explain my situation, I was given the run around. Horrible business!"