Popeyes Louisiana Kitchen

"This is one of the slowest, don’t care Popeyes I’ve ever been to. They move at their own speed and rarely have everything you would like to order. They should really get new management or shut down all together! It’s ridiculous, really.."

"Staff did not wear gloves when preparing food manager did not have on gloves or reinforce staff to put on gloves. Guy was scratching his head and touching food. My food was Luke warm. I didn’t even bother asking for another remake because I am scared this place is contaminated. Check out the one photo I got. Manager was a tall black guy he was friendly but should not be in the food business. Folks coming back from break and did not wash their hands. Light skinned guy standing outside the front door with dreads smoking a cigarette in company uniform. And you wonder why you in the chicken business and not someone’s corporate office I try not to judge but do better!"

"WORST EXPERIENCE! My husband & I are local entrepreneurs in the Dekalb County/City of Stonecrest area and we passed by several other Popeyes’ locations just to spend money in our neighborhood. To our dismay, we made the biggest mistake by patronizing this particular location on Panola Road. The primary item we came for (CHICKEN!) we did not receive it. We also did not receive the condiments we clearly asked for. Our order was placed via the drive-thru. The young lady who took our order spoke very clearly & got our order correct. However, when we approached the window, another young lady placed her hand out of the window as if to signal for us to stop. Ok, not a problem; however, the car ahead of us had pulled off. So, we pulled up and the young lady says, “I told you to stop and stay back there.” Alright, why? She then says, “My manager said your order wasn’t ready, so you need to stay back & not approach the window.” I knew we ordered lots of food and we were prepared to wait. So, she parked us. About 10mins later, “Ms. Stop Sign” walks out on her cell phone, hands me the food. I asked if the condiments were in the bag, she stated yes. I checked the bag to see no condiments & no napkins. So, I proceeded to enter the restaurant to ask for the condiments. The Shift manager asked what did I need and so I told her what was missing, she grudgingly told her employee in the drive thru to grab my condiments. Once we got home and emptied the bag, we found that our 6-piece chicken was not in the bag. My husband, drove back to the Popeyes to ask for our chicken. The shift manager asked for the receipt with a lackluster demeanor, proceeded to box up our chicken & gave a painful apology followed with additional sides & biscuits for the inconvenience. Being residents in this area for the past 17yrs and being apart of the change taking place with the City of Stonecrest, we expected more but we were very disappointed. This particular store needs to undergo new training under new leadership. The problem is not MAKING it right the first time, the inability to provide leadership to your staff & providing service to your customers. I get it, it’s a Friday evening and everyone wants to eat out. But do not make your customers suffer for your lack of efficiency."

"Was there a couple weeks ago and they were rude slow and careless I mean you are sitting 30 minutes before you get to the speaker to order and then the girl is not listening and both getting order wrong and having major attitude. You get to the window and they are socializing, getting touchy with each other, on their phones, anything but working and keep in mind the line is still slower than a snail and curling! The SUV ahead of me facing left in the pic was the end of the line curled all the way around the building WHILE all the following on the video I captured was going on in the window! Atrocious this whole place need to be fired and start fresh starting with the MANAGERS. WOW. And the girls are putting hands in their hair then handling people's food."