Jimmy John's 3999 Austell Road, Austell, GA 30106

"Never had a problem with this Jimmy John’s until today. I ordered a Turkey Tom with crispy jalapeños. When I got home and opened it there were no crispy jalapeños and they put a spicy mayo on it, which I did not ask for or wanted. Not happy with this order. Guess I’m going to have to check my sandwiches at the store from now on if I go back."

"On 12-5-23 I placed an order for delivery. I received confirmation of the order and notification that it was out for delivery. After 2 hours of not receiving my order I called for a refund. I was told by Justin that I would be issued a refund in about 3 days. He was professional but never apologized or offered an excuse. After the 3 days passed, I still had no refund. I called the corporate line and the young lady created a claim and said the franchise should reach out to me. I still have no food, refund, or communication as of 12-12-23."

"I know JJ’s is a franchise, but I hadn’t tried them until we moved to GA. My son proclaimed them to be his new favorite sandwich shop (he had the Beach Club). We had the Thai Chicken Wrap and Chicken Caesar (in one of my pictures)and found them prepared well and they tasted great. The place was not busy mid-afternoon and everyone was friendly. It was clean and posted their sanitation training and their “A” health inspection rating. Maybe we got lucky, but we will be back when we are in the neighborhood!"

"Only getting two stars because of the brand. But this location is HORRIBLE!!! Every single staff member from the supervisor down has a real problem understanding the concept of customer service. With the exception of one young man and next time i go back…because i will knowing me…I’m going to ask his name. This is just a please get it together msg because talking to upper management in that location has done nothing. I worked at the church st location when it first opened and I’m really disappointed with the rude interactions I’ve experienced at t the austell road location."

"Fortunately my issue with this location isn’t quality control it’s more of pricing vs what you get with Jimmy John’s as a whole, I ordered the new “summer” menu item a wrap with some sort of special sauce. Although tasty VERY small for almost $10 what the world. I literally felt finessed. Staff is always good not necessarily friendly but not rude either. Order is always accurate & service is generally fast."