Scoville Hot Chicken - Sandy Springs

"This place used to be really good, but its been on a steady downhill slide for some time. The staff is the biggest issue. They never have enough people, and the people who are there don't seem to know what they are supposed to be doing, or are so bored they don't care. Today we went in and there was only one employee working, and he was sitting at a dining table on his phone. This wouldn't normally be a problem, if you don't have customers or any prep work to do, I have no problem with you taking a break. But there was prep work to do. The unsweet tea container was full of water, because nobody had made tea. There weren't any straws out. And then it took forever to get the food because he had to go get the kitchen up and running again all by himself. We were the only people there and it took over 20 minutes from placing order to getting food. And this is not intended as a sit down restaurant. If it was, they would actually have places to sit down. Also, having someone working alone is super dangerous. You need more than one person. What if he was injured in the kitchen and couldn't call for help? Add on to that that the place has gotten grimy. The floors are either sticky or slippery with grease, depending where you step. The tables are also sticky and grimy. The trash cans are always full. Today they were out of tots, and they made a completely different kind of fry than usual. I keep coming back because I remember how good it used to be, and I keep hoping it will be like that again. Today's food was fine, but it used to be exceptional. But I think I'm going to have to stop recommending this place to anyone. Its just not worth it, especially after they raised their prices by almost $5 for a sandwich meal since they opened."

"If you're reading this, JUST GO. I got the medium chicken sandwich with everything and it was SO GOOD. The chicken is fresh. The portions are huge. I couldn't believe how much chicken comes on the sandwich. I tried the comeback sauce and loved it on the fries. It's good on the sandwich too, but the chicken medium seasoning was so good on its own it didn't need it. It's really weird of me to say that about anything because I drown my food in restaurant ranch regularly. They carry Ken's brand of ranch packets. The tenders are also huge. My kids got the plain tenders and they were good too. My husband got the hot chicken sandwich with everything and he loved it. He said the hot was good flavor wise, and it wasn't too hot that it wasn't enjoyable. It still had that kick without making your eyes water. I tried both but loved the flavor of the medium. Our fries weren't crinkle cut like the pictures online, but I don't like crinkle cut so it worked out. This place seemed less expensive compared to another one we were considering, but I feel like for the quality and the amount of food you get- ITS WORTH IT. We went 4pm on a Sunday and were the only customers there."

"Wow!!! The hot chicken sandwich was out of this world. The medium tenders were good but the pepper they dusted on it was slightly bitter which I didn’t like. The fries were also really delicious and plentiful. Will be back. Food tiktok: @chelseadaniellaa"

"If you like fresh food come here. Not only is the chicken cooked to order, but the flavor is out of this world. I had the tender combo, half extra hot and half reaper. Both are hot but only get reaper if you have a really high spicy tolerance. Extra hot is hot yet still has that tolerable delicious flavor. Even the fries are really good. I will be back 10/10!!!"

"Oh my goodness the best chicken sandwich known to mankind! Don’t walk, run! Super juicy, very generous portions, the fries are crispy and soft at the same time. In my opinion the honey mustard sauce is superior and I always get some of their home made strawberry lemonade as well. Highly recommend this place overall! Super friendly staff as well."