Firehouse Subs Austell Promenade 2860 East-West Connector, Austell, GA 30106

"Super disappointed!!! Been coming here for years and never a problem. Has ownership changed?? Ordered a small chicken parm meatball sub si ce it’s new. I was starving. So much so I started eating in my drive home. The sandwich was obviously cut off from another sandwich which had been sitting around!! It wasn’t even warm, the cheese was like plastic looking from sitting out for a while, barely a sauce. It was awful! I’ve honestly never had a bad sandwich from there until now. I live ONLY 7 min away. I left right after I made the call. So the sandwich SHOULD have been HOT and the cheesy gooey not looking fake. I WANT MY MONEY BACK!!!!!"

"First time eating here and it was excellent. Best sub I've ever had. It will be my sub shop from now on. Great food and great service."

"I don’t review much but I felt the need to let people know that service here is better than Chick-Fil-A. I see the same folks every time I come and they are genuine. I appreciate that. The food is real… not like their competitors. Great place. I’m here all the time."

"Usually have a great experience here, but this time they did not listen at all. I made it clear NO PICKLES "I'm Allergic" but they not only put a pickle but they laid it across the whole sandwich.... than I paid for extra meat , but they did not put any extra meat on the sandwich. But charged me for it! When I called them about it, they said they will fix it next time I go in. WE WILL SEE!"

"Excellent customer service. Fast friendly staff. The food was delicious. We both had a large sandwich. Its a foot long. Very filling. The pricing was reasonable. My new favorite place to grab a sandwich. Its soooo good. Better than the other places I've been a gazillion times. Its more meaty,than like eating a salad sandwich. Just enough lettuce and veggies. Perfect in my.opinion."