Ulta Beauty

"I have never been so mad. 1st accused of stealing and then when I told the lady at the register I was upset for being accused she couldn't offer an apology. I will not be back."

"Two stars only for the young person who helped me find an item. Less than stellar on pricing and false advertising of Black Friday Deals. Placing regularly priced items in red displays does not make it a BFD. Also displaying a sign that says all products of a line are 50%, but having it ring up regular price is dishonest."

"All the people were absolutely WONDERFUL! It was my first time at this location but sadly they had no complimentary Birthday gift available. I mean none, they were out of stock of all options. In this case, something should be done ...I would have been happy with a discount on my purchase. Definitely not the employees fault. I'd definitely return if I need something here. I am satisfied with my purchase. The store had a bit of everything but what I loved most was the fantastic customer service. Perhaps next time. Thank you!"

"Got my hair done here and I’m really disappointed. First of all, I got there at 12:50 for a 1:00 appointment and still didn’t get in a chair until 1:30. Scheduling should be done better. I sent the stylist multiple pictures over a weekend of what I want and left wondering what she even did because it looks the same as when I walked in. Online my total was one price then half way through I had to ask what the total would be and was informed then that Ulta has set pricing, which is fine but the stylist should inform clients before hand. I sat in a chair for three hours for my hair to look like nothing was changed. They offered a $20 discount on a $175, which is nice, money is no problem. The fact is, my hair looks no different and looks nothing like the pictures I sent."

"Got my hair highlighted and cut. Very disappointed. I should have trusted my instinct and gone to a real salon. I left the appointment with toner still in my hair although the stylist attempted to dry it. The highlight job was very splotchy, the strands in the front are blonde at the root then black to my natural brown and then to the old blonde that it was colored previously. As for the cut, you can’t even tell it was cut and her hands were shaking the entire time. She looked like she was afraid to cut. Very upsetting."