Wells Fargo Bank 2725 Clairmont Road, Atlanta, GA 30329

"If I could give this bank a 0 review I would. I am sitting in the bank’s parking lot as I type this review. I am so disappointed in the lack of service that I received on today. I arrived to Wells Fargo at 11:45am on Saturday 12/9/23 and the drive thru line was quite slow. I sat in the line until around 12:20pm when I finally reached the front of the line and the bank teller MORGAN (she stated she said does not give out her last name) proceeded to be extremely rude. She had a horrible attitude as she stated that the person next to me was her last customer because she was here before 12pm which is the banks closing time. Morgan stated that I was not here before 12pm. I expressed to Morgan that I have been in line since before 12pm and if the bank has cameras then they can refer to them to confirm. Morgan stated someone checked and I was not present. Due to this, I was at Wells Fargo over 30 minutes before being told I would not be serviced by an extremely rude bank teller. I did not appreciate Morgan’s attitude and her insinuating I was being dishonest about my place in line. When I arrived to the bank and entered the line, the open light was green. I watched them turn the open light off at 11:55am as I sat in the drive thru line. Because, I was in line prior to the closing time I believe I should have been serviced just as I would have been if I was in the actual branch building prior to closing time. Based on my experience with Morgan, she needs to find a different place of employment and/or undergo more customer service training. This location also needs to incorporate a better procedure when it comes to servicing customers in the drive thru line. I will be reporting my experience to corporate. I would advise other customers to bank at a different branch if you continue to receive service at Wells Fargo."

"I came in on a Saturday to a long line out the door, with one teller. With a personal check for 225 that the teller claimed had to be deposited and not cashed!!!! I bring personal checks to WF all the time and the amount wasn’t even large. This was the first time i ever heard of that before. WF you sure got some cleaning up to do. My picture only got a few folks but it was way more in line!!"

"As Wells Fargo shutters Saturday banking services for its customers, this branch remains open and available for weekend services. Despite a longline of restless customers today, all service representatives presented calm, polite, and agile considering the pressure. Will most likely visit this location again in the future."

"I think it’s poor practice for the representative to ask each person in line (at the time about 6 or 7 customers) what they were there for. He asked, me and I said withdrawal, he then asked how much. I tried to be discreet but he asked again. When I said withdrawal, he should have left it at that instead of asking me for the amount. Very unsafe and careless. I WILL NEVER GO THERE AGAIN!!!!!"

"Terrible customer service. Charges fees they don’t expect you to catch. You have to show up in person to correct their mistakes. I have wasted hours of my time attempting to act in accordance with a Conservatorship Court Order and a Power of Attorney in regards to an account here. Wells Fargo has done everything in their power to prevent me from acting in accordance with this Order and Power of Attorney. They have not helped me. I will be closing all of my accounts and taking my business to another bank. UPDATE: I contacted the email provided below. So far, no one has responded to me and in addition, after I posted this review, Wells Fargo again erroneously charged us a fee I was promised would never be charged again. I wish I could give zero stars."