Bailes Granite & Marble

"The sales department was great and the granite I ordered was beautiful however the guys that delivered it scratched my wood floors and the company refused to repair it, and even accused my husband of scratching the floors while moving the appliances, which have wheels and were not even moved into the same area!! They also scratched the sink they installed. One of the guys sat on my dining room upholstered chairs in his dirty clothes playing on his phone. The customer service representative would not return my calls and when I finally did speak with her, she was not friendly or apologetic. I offered repeatedly for them to come to my home and take pictures to see for themselves and they didn’t. I got an estimate from the flooring company who installed my floors and he agreed that it was due to their cart being wheeled in with the heavy granite in it. I was very kind and respectful every time I spoke with them and tried to deal with this matter in a mature way. I paid cash for their service and thought I would be dealing with a reputable company that would stand behind their services. I am extremely disappointed with how I was treated by their customer service department."

"I would rather give this place zero stars. This was a terrible experience. They have no communication. It takes forever just to get things measured and by the time it’s measured and scheduled for install, they come to “measure again”. Megan Carper was incredibly unprofessional stating the office was just so busy and understaffed, which is what she blamed her lack of communication on and when she dropped the final ball she emailed and stated “I should have called instead of emailing but I’m sorry for the miscommunication and also here’s yours balance”. I DO NOT RECOMMEND THIS PLACE."

"Service was incredibly terrible. I asked for a bid on job I wanted Bailes to install, it took over 3 weeks before they said they couldn't do it. I lost the project because of this terrible company"

"Wow! What a diversity of opinions! Bailes just finished installing our 90 sf of granite, and everything about the process went absolutely perfect. Dave Bromily is a consummate salesman, treated us right, and seemed to care inordinately that we got the correct stone for our kitchen. The process from start to finish was about 3 weeks, and we visited Bailes three times, though the first visit was when I was driving right by. We live about 80 minutes away from them. I got an impromptu tour of their cutting and edge finishing process, which is very computerized and state-of-the-art. The review that complains about price movement from shopping to installation is unfair, as Bailes can't be expected to have a job-specific quote prior to coming out with their fancy measurement apparatus, and getting a true CAD layout of the work. In our case, I'm an engineer, and went in with a fully-dimensioned drawing that was certainly within 1% of the actual square feet, and our price did not move at all. For the stone we got, relative to offerings I viewed at Lowes and Home Depot, they were NOT the cheapest, but you get what you pay for. In our case, what we paid for was a 3-man installation crew that consisted of all VERY SENIOR experienced professionals, and our 5 slabs and 6 sections of backsplashes all fit absolutely correct, and as tight as Dolly Parton's bra. The pattern match-up on one necessary seam (190" long counter run) was SHOCKINGLY well-matched, and if you were standing in the room and I didn't tell you to look for a seam, I don't think you'd notice it. One of the included pictures that looks into the corner has a seam, so go ahead and try to find it. There was even a good bit of diagonal pattern alignment where the pattern of the backsplash came down and converged continuously with the countertop section. I did NOT expect any of this to happen. I honestly cannot think of one single aspect of this transaction that could have been improved upon; the entire episode was probably the most upstanding and fair interaction I've had with a service-oriented operation in my entire life; and you must know that I typically complain about SOMETHING in every interaction I have like this. Please don't laugh too hard at our 1964 cabinetry in the pictures - we're going to finish the faces and install new handles soon."

"They do not care about wasting your time and they are over priced. Before my counters even came in they hit me with a $2500 increase compared to what I was quoted. When the slabs came in they ended up looking nothing like the picture she sent me, so they were going to let me chose something else. I couldn’t find anything that I liked , so she said she would send me pictures of other options. The next day she texts me and tells me she can’t send me pictures because I did not like what she sent before and that I would need to drive to Columbus. Oh sure let me carve out 7 hours to drive to Columbus back in a day!? This is after paying $3100 deposit. We made a second trip to Charleston in 2 days (we live an hour away) and pick out some options. Only to be text 4 days later telling me she was sorry she didn’t realize the options I picked out were already sold. Huge waste of time!!"