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MembersFirst Credit Union
3024 Chapel Hill Road, Douglasville, Georgia, United States
About the MembersFirst Credit Union
MembersFirst Credit Union is a trusted financial institution located at 3024 Chapel Hill Road in Douglasville, Georgia, United States. As a credit union, we provide a variety of financial services to our members, including savings accounts, loans, and ATM access. Our friendly and knowledgeable staff are dedicated to helping our members achieve their financial goals and providing excellent customer service. Join MembersFirst Credit Union today and experience the benefits of being a member-owned financial institution.
Photos of MembersFirst Credit Union
3024 Chapel Hill Rd, Douglasville, GA 30135, United States
Opening hours of MembersFirst Credit Union
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
10:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of MembersFirst Credit Union
"This was my first bank when I moved to Georgia 11 years ago and it’s like pulling teeth to get a loan. I had to get a second account with Navy Federal just because it’s hard to get a loan or even get to any locations with those limited hours and not being open on Saturday upsetting. And the call center staff are very unprofessional."
"Memberfirst is a great credit union with their small vacation loans they give u a chance at a time most commercial branch don’t. Bank of America though i bank with them don’t have these option a quick 5000.00 or cash advance loan these are loans needed in the hard economic times easy to pay back. Thanks for helpin me out when no other bank would!!!"
"I've been with Member's First for years, got them when I started my job over 10 years ago and they are the worst had helping you when you need it. They offer some perks, but don't be in a jam.That's not what this bank is for."
"They have the worst customer service, all of their loan officers are rude, and condescending. They pulled my credit for absolutely no reason. I’ve purchased my car through them and I dealt with 3 of the loan officers and they were all condescending. Do not recommend banking or anything else with this institution. In response, to your statement, my credit was pulled without verifying my income, which should of been done first, leading to my credit being pulled for naught."
"Very poor customer service when I opened a new account there and deposited a very large sum of money. The teller manager in the side office was texting on her phone when I walked in, and she had extra large, half-drunk, sweating McDonald's soft drink on the table, squarely between me and her, the entire time. I kept having to look around it to see her. She never once asked how much money I wanted to deposit, and then, after all the paperwork had been completed and signed to open the account, she sent me to the teller window to make my deposits. This is the first time I have ever had that happen; the other times when I've opened accounts, the person who opened the account then went behind the teller windows and handled the deposit. The teller told me that there would be a nine-day hold on the funds, which is the same thing I had been told when I called customer service in the first place, to inquire about opening a new account. It was also the same thing the teller manager stated. Then, after I arrived home I received a phone call advising me that there would be a 15-day hold on the funds. The phone call was from a teller and not the manager who made that decision, which is a cop-out by that manager to make a decision and then instruct an underling do the dirty work. If you're going to make a decision, YOU need to have the guts to transmit that decision to the customer. On the phone, I had to be transferred 2 or 3 times before I could find anyone who had the foggiest idea about the laws and rules that apply to hold times for deposits--no one else in a management capacity at this bank knew. Oh and when we first walked into the bank, the person who was standing there, ostensibly to greet customers, looked at me and my friend and immediately looked away without greeting us. I probably should have left right then. I would take my money elsewhere, but I don't think there is such a thing as a bank that actually does care about customer service."
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