Residence Inn by Marriott Chattanooga Near Hamilton Place

"Four of us stayed in a one bedroom unit with a king sized pullout sofa bed. The room was non smoking and as soon as we walked in the room it was very clear someone had smoked in the room. The pull out sofa is uncomfortable to sleep in very lumpy and sagged, very obvious body outline where other people had slept. There were no sheets or blanket in the room for the pull out sofa so I had to go get them myself from the front desk who was very apologetic. The room layout was great, just not very good care of the customer. There were no more rooms available so we had to stay in that room. There was another room, but it was a “downgrade”, hind site should have taken the downgrade. I also forgot to mention that a manager called us and promised us points for all our mishaps to add to our Bonvoy point system but they never added the points."

"We got a room for 2 nights to have a weekend getaway. The room was nicer than some I've stayed in. It was clean. It looked a lot bigger in the pictures but I guess that's how they make you wanna stay. The people who work here are nice and helpful. They have an indoor pool and Jacuzzi. They also have a outdoor area with a grille with a a huge fire pit. The rooms have a very comfortable bed. It had a couch and small kitchenette."

"We loved our stay at this great hotel. They came through for us at 3AM when the OTHER hotel fell way short of our expectations. Our room was so wonderful in every way!!! The employees were friendly and helpful. The area around this hotel seemed very safe and pleasant. They had a good sized indoor pool and hot tub. The breakfast area was warm and inviting as well as spacious. A great variety of breakfast foods and drinks. Plenty of seating, including (free) private nooks for small groups. We were so grateful we found this wonderful hotel in our time of need!!"

"I'll start with the good by saying the management was fantastic. Very courteous and accommodating. The bad... We got to our room and it smelled like to-go food. There were chips sprinkled on the floor, a bowl of congealed something in the refrigerator, and hair in the bed. We called the front desk and we were immediately upgraded to another room which is great. But.... the flag is directly in front of the new room and whatever they have the flag attached to the pole with is a heavy solid object that we get to listen to randomly clank ALL NIGHT LONG. Also, I kept finding hair in the new room too. At midnight when I couldn't sleep I called the front desk and of course no one answered.I feel like the basic qualifications of a hotel are to be a clean quiet place to sleep and this was a failure. Edit -after 2 phone calls and minutes of ringing someone answered. I was told the only solution was to move us AGAIN and there were no other options. No sleep for me tonight as the others in my party are asleep in the other bedroom and can't hear the pole. Lucky me!"

"I could write all about the actual hotel but the BEST part of our stay was Debbie at the front desk. She deserves the biggest raise! She was so kind, generous, and beyond helpful. She goes above and beyond for you if needed and that is rare today. Our hotel room was clean and spacious for a family of 4. It was very nice to have a 2 bedroom suite with full kitchen. The free breakfast was decent every morning. Only complaint would be the hot tub, it had strange floating objects and didn’t seem clean."