Taco Bell,

2478 Mirror Lake Blvd, Villa Rica, GA 30180, United States

"Found a bolt in the burrito! Called the police, filed a complaint in the health department. I did not want my money back but they kept the burrito with the bolt in it when I took it back to Taco Bell and can you believe that the owner only gave me a partial refund after I found a bolt in my food I didn’t even want the money but the the Guile."

"The female in the drive thru window was super sweet. The food was tasty and well made. My chessy rice burritos were the best ones I have ever eaten from a Taco Bell."

"Food took FOREVER, none of it was even hot for it to have taken that long either. The cheese on the quesadilla wasn’t even melted, and it was filled with almost all shredded cheese. I paid extra for beans, and there was barely anything in there. One part of the quesadilla itself was all unmelted shredded cheese. I had also gotten some beefy melt burritos, and one half of the burrito was all beans and the other half was rice, none of the food was put together properly, and i did not get what i paid for at all. Don’t order from here, it’s trash! Spent 25 dollars on an order that was all wrong, and it wasn’t even hot or warm."

"On 8/15 at 1:07 pm went to Taco Bell Mirror Lake location drive thru in Villa Rica. Ordered 12 of the Cinnabon bites. The bites were either overcooked or old because the two that both my daughter and I bit into were hard as rocks with no cream filling present. I returned a total of 10 as my the two that were bitten into were thrown away. Upon arriving at home, I called the number on the receipt and no answer. I left a message that I would return on the next day, 8/16 to return for a fresh batch or refund. Upon arriving at the restaurant, the cashier informed the manager stated would not make them fresh nor would he refund my money. I asked to speak directly to him, his name was John. I gave him the bag with the bites and informed of the issue once again and asked to be made fresh or refund my money. He refused and stated is the next day and would expect to be hard and claimed 8 were in the bag. I am appalled at the level of ignorance and lack of customer service. This individual should not be in management as he lacks common sense to assume a customer would waste time, money, gas and additional effort to return items a that were of good quality as well he clearly can't count as I removed and broke open a total of 10. Even now to right this review is a decision of ethics. I have contacted the corporate number to lodge a complaint as this behavior is unacceptable! One bad apple can spoil the entire bunch, business owners must ensure the individuals that represent their establishment will do so to the best of their ability at all times. I do understand the dynamic of difficult customers and unreasonable requests, however this was simple and should've been handled in a respectful manner resulting in a reasonable resolution. Hopefully "John" will receive the necessary training to avoid this type of infraction in the future!"

"I’m truly disappointed. Normally, this Taco Bell is okay - just not today. The bean burrito I ordered was filled with onions. And the two packed Cinnabon Delights are too hard to eat as they seem to be days’ old. The only bright spot was the service that continues to be nice."