Books-A-Million

"There are a sad few bookstores in WV, but this is a good one. Staff has always gone out of their way to help even when not asked."

"I do love Books A Million for the great selection of books they have. I went this evening to purchase multiple books and when I got to the register the cashier informed me that they no longer had bags but they did have bags you can purchase lolol. Companies amaze me how they show gratitude towards customers who keep them in business. Is it too much to provide bags to your customers? Should customers bring grocery bags when buying multiple book at Books A Million? The cashiers were really nice and the store was nice with a nice layout.. No complaint there but I find it sad that customers have to buy bags. Forcing customers to buy bags is a strange way of saying Thank you for you patronage. I know various companies are using these strategies to increase revenue but it makes customers not want to buy multiple books which hurts the company."

"Worst Books-a-Miillion experience ever. The Charleston store has a new sales clerk who has waited on me the last 3 times I've been in the store. The first time this clerk waited on me, there was no problem with my purchase. On my next visit a week later, the same clerk falsely claimed my discount card was expired even though I had renewed my discount membership this past March. He didn't seem to care to check on it for me, and I thought he was trying to trick me into paying a second time for a membership renewal. The jerk finally asked me for my telephone number and grudgingly gave me the discount on my purchase. Today, the same sales clerk waited on me again and said my card was expired and that my name wasn't in the system. At that point, I knew the guy was playing me and told him off using colorful language, to which he responded in kind. He didn't even try to figure out what was going on and even stated he wasn't paid enough to care. Needless to say, I returned my intended purchase and left the store. Whoever this new clerk is, he needs to go. He doesn't care about his job or the customers. He wouldn't give his name but he is young, heavy set, has long curly hair, wears glasses and has an attitude."

"It's alright. Nothin special. They can't get just any book. The time I visited before last,I had ordered a book about pot belly pigs. Well the book I got was far from being about pigs or any animal for that matter."

"A friend of mine and I went to this location last weekend. Once we got our items and proceeded to checkout I was helped by a man with long curly hair who was very rude the entire interaction as I had typed in my pin on the payment pad and it had “shut the entire system down.” As I moved to another register my friend had come to his register to check out and was greeted with. “Is there a problem?” And that someone else would help us. The women who checked us out was a delight and saved the entire experience. The employees attitude ruined my experience and made me feel ignorant, alone with my friend. Thank you to the very polite woman who tended to us, as her kid was made up for another’s disheartening treatment."