Richard Horton American Family Insurance

"Richard is a true trusted advisor. He guides clients as if we are close family members. He truly puts his client's needs first. He is also very proactive in communication when there are any automated changes within my policy, to ensure I am well informed. Thank you for all you do Richard. Appreciated"

"I started with the Horton AmFam agency back when I was fresh into college and trying to get my footing. Since coming into contact with Horton, I have never had a comparable professional experience with anyone. Knowing my name, asking about my family, understanding my insurance needs to getting me the best deal possible that is what Horton does. Even when I attempted to experience StateFarm, I returned right back to Horton AMFAM agency because the service is unmatched. When I returned to Horton after a year, it felt like visiting your aunts home for Thanksgiving and having a plate of thanksgiving food already prepared just for you when you walk through the door. Being with Richard Horton as my insurance agent, feels like being at home. So glad to have found Horton over a decade ago; I know exactly who to call when my daughter starts driving!"

"I have been with Richard Horton at American Family for nearly 10 years. He and his staff are very friendly, professional and extremely knowledgeable. He goes beyond the extra mile to help his clients and I have also referred others to him. His service is outstanding."

"Richard is an excellent agent. He is conscientious, trustworthy, and dedicated to meeting the needs of his customers. He takes time to listen and explains the details to ensure the options are clear and will work for your needs. He is the upmost professional and always strives to provide the best service for you. His agency is great!"

"My American Family agent, Richard Horton, is just like Family! I have been with him for about 7-8 years. Whew! The things he has seen me through and held my hand the entire step of the way. Even coming to my home. The service, discounts, birthday cards, covering my son with vehicle and life insurance (no easy feat), and making sure that I remain a satisfied customer. I am very "big" on great customer service, whether given or received.... Richard Horton has never failed to provide me with EXCELLENT customer service on every occasion. On a particular occasion, he was literally leaving the office and heard the phone ring (one guess who it was?).. he turned around to answer the phone and spent the next hour or so resolving my issue! That's my AMFAM Super Agent!"