Option Care Health

"Awful service. Never returns voicemails. Billing is unclear. No itemization is available. Can't call before 11am EST. I can't wait to be done with these people. 180 Medical is SO much better."

"I would give 0 stars if I could. The dietitian at the oncologist that my mom receives care in recommended Option Care Health for her feeding tube formula. She gave me the phone number of an Entral care team member named Terri. I called everyday from Monday 11/6 to Thursday 11/9 and left messages for her to call me back. Terri still hasn't responded. My mom had gone for 2 weeks without formula that she needed. I finally got to order the formula from someone in another department. The woman on the phone said that they tried to call me 9 times in a month to place an order.(Impossible because they didn't have my phone number). I am VERY dissatisfied, disappointed, and disgusted with the way that we were treated and neglected. I will never purchase from this company again."

"Ida V. O, from pharmacy is the worst!!! She just literally yelled at me on my mom on a recorded call which we taped. She asked me about next steps when I kept telling her ask my medical care provider smh patients are not allowed to give next steps or discharge order if that’s the case then it makes the patient a doctor I suppose?? Even the nurse ask me next steps which I’m shocked because common sense is next steps should come from the medical provider who submitted the order for tpn. It is very obvious that they do not communicate with external vendors and providers and amongst themselves. The only good pharmacist is dong, Elizabeth is a ding dong of a manager… DO NOT USE THIS COMPANY!! They are not accredited by the joint commission and are operating under a different license and name in the state of Georgia. File a complaint with your insurance company and the office of insurance, record all calls, emails, videos etc they will come in handy! Bcc your attorney, insurance company, patient advocate on all emails sent"

"I have experience several bad blood draw practices from Option Health care nurses not put in blood on ice my blood elevated to critical alert in the 800 700s for kidney and liver enzymes when I did a re-draw at Emory hospital. It was only 200 and 100. They don't spin the blood before sending it to courier services labcorp Claims The blood had cell contact I have witnessed a nurse do cross contamination of vials to draw my blood set on the tubes of my blood, and still submit it in for processing, which is against OSHA standards. I have witnesses that were at the home present, as well as videotape from home security system. In reference to pharmacy, I am currently on three days TPN and they refused to send out or deliver my medication or TPN supplies. I have not had a delivery since September 16. I went up to the office to pick up my supplies on September 25 and they refused to give me the box because apparently it wasn't prepared and no one has shipped me any IV bags or supplies and today is September 26. Pharmacy always always miss delivering correct supplies, how do you send iv bags with no tubing, a lot of pharmacy techs have attitude issues including one of the pharmacist name starts with j who told me to go to the hospital when my port got blocked with a nasty attitude and didn't even get a cathflow request or check on a cathflow order from the doctor, I went to the hospital and they went off because they said the agency should ALWAYS HAVE A STANDING CATH FLOW ORDER FOR PORT INFUSION. The state, joint commission and ombudsman needs to investigate this place asap oh and tell me why my stat lab order went to a hospital 1.5hours away for processing when stat lab orders are supposed to go to the closed hospital when picked up from Peachtree corners which will Be Emory John's Creek or Emory st Joseph. Please see the updated delivery from 9/27/203 attached to this post. The attachment shows that option care health sent 3 tpn iv bags, five multivitamins with five needles, five thiamine with five needles, and no tubing for the IV bags. How in the world am I supposed to connect my IV to my port, iv bag, and pump without the tubes??? these people are beyond ridiculous. They are sending people to the hospital and trying to kill people. Option care health are murderers I repeat option care health are murderers!!! stay away from this company. Class action lawsuit is headed their way"

"I have been trying to contact someone for weeks concerning a feeding pump that does not work. No one calls back! Then the customer service rep named Vanessa, extremely rude. I asked her to repeat her name because she answered and spoke so fast I didn’t catch it. Her response, “Vanessa, this is client care, what do you need”. I tried to explain and she cut me off and said thats pharmacy. Then transferred me. No one answered of course. I’ve gone to social media and sent emails. Nothing! We may have to take my father to the ER to be admitted because he has not eaten. I wish I could give negative stars. This has been a nightmare! I have five different numbers and have only been able to reach the Ms. Vanessa who obviously is sick of her job."