Kroger Pharmacy

"Been a customer for 5 years. I use the walk-up counter, mostly, but occasionally use the drive-thru. Overall, the staff are friendly and efficient. Every once in a while I'll experience a little hiccup, but nothing major. One time a prescription wasn't ready when I was told it would be, but they had it ready within 15 minutes after that. If I'm worried about it, I'll call again to confirm before I go to pick up."

"I called and asked to cancel a refill and the woman hung up on me before I was done speaking. I know they're a busy location but it was extremely rude"

"This location has unprofessional staff who are not helpful and rude. For one example upon many, I went there when the window was supposed to be open. After calling them, they were agitated I rang the bell despite their lunch break being over. From there they proceeded to say my prescription was not received. However, my dr. sent it there and was an error on their part. I only go here because my insurance is in their network. Thankfully, there are a lot of better options nearby - go elsewhere."

"I have never been to a pharmacy that cared so much about saving me money. No matter the prescription, the staff are always scanning coupons for me, or even calling my insurance to negotiate the price on my behalf. I have never prompted them to do this. They just care this much and go out of their way to advocate for patients. Yes, lines can get long sometimes, and the drive-through window has closed because they are so overworked and understaffed. But #worthit for sure because of how kind and generous they are to us. I arrived to a 15-person deep line at the pharmacy one night and immediately texted my husband to complain because I figured I’d be there for an hour. But within 10 minutes the pharmacist had helped and dealt with us all, all by himself! This is the A team, for sure. Thank you to all the Kroger Pharmacy staff for caring about us. I can tell that you do."

"Very disappointing. I transferred my prescription from another pharmacy to this one during quarantine due to the kindness of the pharmacy techs. Unfortunately, it seems the reliability and customer service are no longer something I can depend on with this location. I've had difficulty having my prescription filled twice in less than one month for 2 separate prescriptions. Both times, the pharmacy had the prescriptions in their system. The first time I had this issue, I called to ensure my prescription was ready for pick-up before picking up. I could've had done the same today before venturing to pick my prescription up, but didn't think I would need to. On my drive home, I realized I would rather not need to follow-up to be sure my prescription was viewed and is being processed as that is the pharmacy's job. No apology or offer to complete my prescription today because they close at 6 and I arrived approx. 5 minutes before that time although it was their error that they did not fill it. I've noticed they seem to have a new pharmacist and new staff. I am not sure if this has something to do with the issues I've had. The 2 stars are for past positive experiences I've had. I'll be transferring to another pharmacy from now on. I hope they improve for other customers."