Concord Pharmacy - Roswell

"Do not go here! My wife has been filling her prescription here for over a year and today was told that they would not be filling it anymore even though it is to maintain her pregnancy. I tried calling and was sent to voicemail and then called back and they answered and then put the phone down. This is the WORST CUSTOMER SERVICE EVER! If you are in need of a prescription BEWARE OF THIS PLACE! They do not care about their patients only about the bottom line, and apparently customer service is not something that was taught when hired on as a pharmacist here."

"I have Been filling prescriptions here for a while now for my IVF treatment. When they changed pharmacists, all of a sudden they can’t refill my drugs anymore because “we lose money on your prescription, so we won’t be filling it anymore”. First of all, WHAT!? Second of all, you have been filling this SAME script for a while. All of a sudden, because your profit is all of a sudden off, you can’t fill my scripts. Until they get a new pharmacist, this place is going to be terrible. It used to be everyone was so friendly and nice and helpful. He is not."

"I used this pharmacy for almost 6 years and was completely satisfied. Until yesterday. Apparently there have been changes in pharmacist and staff. I went to pick up a prescription that was ready the week before. After the pharmacist and assistant went back and forth. I was asked if I had picked up my script? I had not. More back and forth, finally I was told they did not know where it was. Then I was told my insurance did not accept the diagnosis code. Either way, this had nothing to do with my script, that I was told was filled, but now nowhere to be found. In the 6 yrs I have used this pharmacy, I have NEVER encountered such unprofessionalism and lack of concern. Being a customer that requires monthly prescriptions, I will no longer use this pharmacy. I cannot rely on this type of service to fulfill my needs. I understand that change happens, however, it is not up to the customer to solve the transitions the company is experiencing. I left with nothing resolved, no medication, and felt there was a lack of concern. I was told, “We’re going through a lot” that was it! I miss the previous pharmacists who were not only extremely professional, they were caring as well. I now have the task of finding another pharmacy who will hopefully meet the standard of service customers are entitled to receive."

"Best little pharmacy with Big customer service. There is almost nothing better than having a personal relationship with your pharmacist. With the take over of big chains, this is sometimes difficult to do. This pharmacy IS part of a chain but not a large one (at least that I know). What I do know is they(pharmacist and staff), treat me with respect, kindness, and support. They have stayed open after closing time when I was having difficulty with my insurance over a medication. The only downside for me is the location relative to my home. If that is the only downside, then it really doesn't matter. Highly recommend. Thank you Tammy, Deborah, Lisa, and Brent. You are much appreciated."

"Super fast in and out. Staff are always really kind and helpful, and willing to answer questions that you might have. I drive a bit to go there and STILL spend less overall time, because my prescriptions are usually filled in ten minutes."