Guardian Pharmacy Services

"I left a message several days ago. Still, no reply."

"Reaching anyone about the inconsistent billing is almost impossible. Left on hold for 10 minutes only to be forced to leave a voicemail. Shameful."

"We had a billing issue and reached out to Scott H. with Guardian. He provided outstanding efforts in helping us navigate this challenging situation. His kindness and expertise have made a significant difference in our lives, and we are profoundly grateful for his help correcting the problem."

"If I could give this company zero stars I would do so. I have spent a great deal of time on the phone trying to get you to fix our June statement which has over $850 in over charges. You failed to understand that diabetic drugs are now charged at no more than $35.00 per month. When I finally spoke with you, you said that you would correct the mistake and send me a new bill. I just saw a charge for over $975 on my credit card. I am furious. Now I have to get tangled in the web of your awful telephone system waiting for a call back. I am so sorry that my husband's assisted living facility requires me to use your company."

"This company is horrible at responding to your needs but on top of billing you. I call and leaving messages about my mom whose in memory care but never get a response. I guess they feel good customer service is not necessary because it’s required to use them…."