Center For Pain Relief 400 Court Street, Charleston, WV 25301

"So what’s the point of having closing hours of 330pm and close at 230pm ?? Terrible they are on there own schedules especially for ppl doing other’s favors who have no rides and have to pick prescriptions up for the elderly and handicapped"

"The injections in my neck were ineffective after two shots at $170 co pay I decided not to get any more, after talking to the lady with scheduling she said that they would try another type which is a nerve block but when they called to confirm it I was informed that my co pay was $4000 which is more than I can afford being on disability. I don't understand why they charge you so much."

"They will not return phone calls. I have left a messages about 5 times invtwo months and the procedure nurse will nit return my calls. The last call is to the office manager and so far, have not heard back from that person either. I triec to get referred to a different location, but was denied because i have been seen at St. Francis."

"Unbelievably RUDE office staff! They do not follow up with insurance for prior authorization requests, and they require you to keep to keep calling incessantly to try to make new appointments if insurance does not approve procedures. When you finally do get through to a person, you are talked down to, talked over, and I was even transferred in the middle of speaking today! Ive been put off for months at a time for appointments and procedures. Every time I go in, it’s like starting over again as a new patient, and even with insurance I somehow end up paying $600+ per visit, for “approved” procedures! That is after waiting up to 3 hours at every appointment! People with chronic pain conditions struggle with that! This place is a straight-up JOKE! I’m done with them! They do not care. No wonder WV is in the shape it is in. Places like this are contributing to the failure of decent healthcare for WV folks."

"Dr Deer is great. However the rest of the staff there is extremely rude and has no interest in your well being. They couldn’t care less what you have to say. Just keep coming back for shots over and over. I have four bulging/ruptured discs in my back and was told I have no reason to get another MRI use an ice pack and keep coming back for shots. Even after I told the NP I could barely walk now and my pain had changed and my leg was going numb. Glad I followed my instinct and got an MRI. My regular doctor referred me to Cleveland Clinic."