Smith Dental Care of Lilburn

"Don’t come here, I been coming here since 2020, got two crowns that same year, same day. Lower crown fell off almost two weeks after. And upper crown has been hurting ever since they put it on. There was a different management when I started going, the 2020 management promised to get the upper crown fixed, the new management ignored that and they are taking no responsibility for it. I went back in 2021 to get it fixed because they messed up since the beginning, after two years, they send a bill saying I owe them 1,000. They decided to charge it to my insurance, and the insurance didn’t cover it back in 2021. I was never notified and I been going every year for a cleaning. Their billing department is so rude, demanding me to pay not explaining why they took so long to send a bill, I been going here for dental cleanings in 2022 and 2023 and nothing was ever mentioned. They always make you pay first before providing a service, so it’s weird that out of nowhere I owe them money from August 2021 when it’s already 2024. They change staff/management and you will start getting bills out of nowhere. I still need an explanation of why they are charging me for a whole new crown when they were supposed to fix want they did back in 2020. It was not a new crown, it was their responsibility a bad dental work."

"My husband scheduled an appointment after checking to make sure Smith Dental was in network with our insurance policy. He was scheduled with an out of network provider and was never verbally informed by staff and then received a bill for over $500.00. He contacted Smith Dental several times to inquire of his balance and was told that someone from billing would call back but no one ever did. He finally got in contact with “Nikki” from the Billing department who was incredibly rude and offered zero customer service. When asked to speak with a supervisor we were told she would call back when it was convenient for her. Smith Dental is committing insurance fraud. They schedule Patients with out of network providers, not informing them before services are rendered so they can bill the Patient more because the insurance will not apply a contractual adjustment for an out of network provider. We have filed a grievance against them with our insurance company to look into their shady practices. Do yourself a favor and never go to any of their offices."

"FIRST if you are reviewing having to wait they are a dentist office be patient. ALSO it is your mouth nobody can talk you into anything it is ultimately up to you what you have done with you teeth. And folks in the office DO NOT put the pricing together, of course insurance helps along with in-house discounts they might have. DO your research and ask questions period!!!!! I cannot say enough simply! I had an issue with my initial visit AND the entire team came through. Everyone pulled together to make me confident moving forward. No reason to include specific names since this truly was a TEAM effort rest assured. I will note that any reviews that are not exceptional please just go ahead and disregard. Give this place a try as they kindly are available on the wknd from 8am til 8pm, which is unheard of in dentistry. FANTASTIC people as entire conglomerate !!!!!!!!!!!!"

"Abdul at Smith Dental is so kind and patient! Alistair asked all his questions about the procedure and expressed his fears, and Abdul answered everything and more! Abdul also chatted him up about anime and video games and put Alistair completely at ease. Alistair did decide to only do two of the four fillings today (the two front top teeth) and come back another day for the remaining two fillings (two farthest back top molars). Alistair’s personal experience wasn’t as great as he anticipated, but the two most prominent teeth have been filled and smoothed, and he’s very happy with the end result - he says they look beautiful! Smith Dental gave me a card for Tebo Dentistry so we can take care of the molar fillings and have him knocked out for it. His anxiety was too great to do more than we did, he still felt the needle, and he was incredibly uncomfortable. He’s fine, now, but it’s just not something he can do while awake at this time. We were lucky to get two done - and those were very superficial!"