Your Smile Family Dentistry

"Tjis office staff us very unprofessional. Requested a appointment to have extractions and they tried to bill me for another exam and xrays . Requested my x-rays and they refused to give them to me and the office manager hung up in my face. Had to gave my periodontal office request them for me. Reported them to Better Business Bureau."

"Unprofessional dental office! Had a conversation with the office explaining that most likely, my daughter's missed appt fee would not be paid, and she would most likely not be back to this office. Soon thereafter, they sent ME a confusing, poorly written, three paragraph letter, asking me not to come back to their office... I'm not even a patient?!!!! As a favor, I only called to cancel my daughter's appt since she was busy at college. My daughter has her own account. They simply didn't like the conversation and as a retaliatory measure, sent me a letter in the mail. Very harassing behavior from a business! Going to bbb.org"

"The staff has changed a bit, but the team they have there now seems to be working out quite nicely. Dr. Leslie Allen is fantastic and provides great dental services to her patients, taking all patients concerns and ensuring that there is a treatment plan that fits the patients' needs. The front desk staff has also improved."

"I never write online reviews, however after my latest experience with this dental office, I decided to write one instead of cussing and complaining. The front office staff is very unprofessional and have no idea what is going on. I have been going to the office for approximately one year. I just received a bill in the mail for several hundred dollars from services rendered last June! I immediately called to find out the nature of the bill and was told someone would call me back. Three weeks go by and I call to follow up with them on the same bill. I ask to speak with the office manager. Oh that person does not exist. Yea sure you can help me Ms Receptionist who did not make sure I was called back last time. In the end, I take full responsibility for me not knowing my insurance waiting period but to bill me one year later?? This could've been paid and handled months ago. Who is running this circus??"

"The dentist and his assistant were great. My only and main complaint is the administrative staff. I went to the facility on 3 different occasions and there were 3 different people at the front desk each time. When I had asked about the previous greeter, I was told that she was no longer working there. Don't get me wrong, I totally understand that people quit and/or get dismissed. But 3 people in a matter of a couple of months? I'm a firm believer that if a company cannot keep any staff around for too long, then there is something wrong with the management of the company. Anywho, I provided them with my health insurance information on my first visit, but they somehow managed to loose that information. It wasn't until after my 3rd visit that I got a bill from the facility at my residence. This was a little concerning to me because, as stated previously, I had already given them my insurance information. I called my insurance company to find out why they haven't made the payments yet. Turns out, the dentist's office never bothered to forward the information along to my insurance! I'm not exactly sure how that "slipped by" but needless to say it was very concerning. To make a long story short: great dentist, disorganized and rude staff. I will no longer be using their services."