Optum-Diplomat Infusion Pharmacy

"I have been using Optum Infusion Pharmacy for 2 years now, at the request of my Dr. My meds are to be delivered once per month on a Monday for use for one week. I am called once a month to verify that I want them. The telephone communications issues with Optum are 3-fold. One advocate is outstanding to try to get everything in order. Two is for the actual dispatch of the meds and three is for billing. Number one advocate is American and understands the system while speaking well and tries to straighten each month out. Number two, dispatch, varies in languages and often is surprised that I have a delivery. Number three from billing is virtually impossible to understand due to language issues. When receiving a call and talking to billing I must identify myself at least 3 different times. There doesn't seem to be any oversight of the communication issues, as I have written several responses and spoken to managers, who acknowledge the issue, but nothing changes. Caveat Emptor."

"We have used Optum several times for solumedrol infusions. This time they were called for an antibiotic infusion. They refused to come to our home, though that was what was requested by the physician, and also never called back to let us know they were not coming at all. We will never use them again and will request our dr use another infusion pharmacy."