Promenade Dental Care

"I recently visited Promenade Dental for a scheduled filling and deep cleaning. Unfortunately, my experience did not meet my expectations for several reasons. Firstly, I received a last-minute notification, about an hour before my appointment, informing me that my filling procedure needed to be rescheduled due to the dentist not feeling well. However, they mentioned that my deep cleaning appointment could still proceed as planned. This was somewhat inconvenient but understandable under the circumstances. Upon my arrival for the deep cleaning, I was surprised to find that the dentist was present and attending to another patient during my originally scheduled time. This raised some questions about the communication and scheduling practices within the clinic. Furthermore, when my filling appointment was eventually rescheduled, the process was inefficient. My teeth were initially attended to, but then I was left in the exam room for an extensive period, approximately an hour, while the dentist conducted exams on other patients. This lack of time management significantly affected my experience, leaving me feeling neglected and questioning the prioritization of patient care. While I acknowledge that unexpected situations can arise in any healthcare setting, clear communication and effective scheduling are crucial in maintaining trust and respect between healthcare providers and their patients. My experience highlighted areas where improvements could be beneficial, particularly in terms of transparency about scheduling conflicts and ensuring that each patient receives focused and timely care. That being said the care from the hygienists was great, but I will not be returning as they clearly have issues with scheduling and time management."

"Very unprofessional.Arletta Samuel treated my elderly mother with attitude while using a fake upbeat voice and being very short and dismissive on the phone while trying to set an appt. I would not recommend, they hire anyone to answer the phones and work front desk"

"Regrettably, today's encounter with Arletta at the front desk was disappointing, as her response to a simple question was rude. Despite weeks of attempts to contact the front desk, communication has been unsuccessful. It's puzzling, especially since Arletta confirmed being at the front desk, making her attitude today particularly concerning and unacceptable. This is an unfortunate experience to have after being a client here for years. Please put someone else at the front desk."

"Dr. Harris & his team have renewed my trust in dentistry! I have tried many Atlanta dentists, but continuously ran into problems until running into Promenade Dental! From the receptionist to the dentist himself, everyone was a pleasure. It wasn’t hard to make an appointment as their receptionist is very pleasurable & kind. My hygienist was super nice, knowledgeable, & explained every procedure to me. I could’ve fallen asleep while getting my cleaning because she was that gentle in comparison to past RDH’s I’ve experienced. Not to mention my hygienist recommended a great electric toothbrush that I added to my routine same day. My time with Dr. Harris was so thorough & educational! He took the time to acknowledge my concerns, discuss my x-rays in detail, & give actual thought to the treatment plan he developed. I’m excited to have a dentist that will hold me accountable as we work towards our agreed goals. Very excited to continue treatment at this practice!"

"Been coming here for over a decade, love Dr Harris and his staff, always so thorough, kind, explanatory and conservative on treatment solutions! Having an office in midtown can’t be cheap but that means parking can be expensive for clients. Understandably parking was never validated for cleanings but was for other treatments, now it’s not. So a cleaning & 1 filling cost me $20 to park…that’s event parking pricing! Not cool. A portion of parking should be covered when there for so long, please reconsider!"