Swain Pools & Spas 1223 West Tharpe Street, Tallahassee, FL 32303

"Our pool heater hadn't been started in quite a while and we wanted to use the pool during our upcoming holiday family visit. Jeff immediately determined all was not working quite right. The next day his team diagnosed the problem and ordered parts. In just a few days, the pool heater was back in action. They were prompt and polite, and kept me informed of problems and progress."

"They don't come to Perry unless you give a $650 deposit. For new pool or repairs. That's what the store clerk told me. Which is a big commitment if you have never used them before. Travel costs are extra. I'm not using them. I just called the store for a general contractor. Nobody in Tallahassee will come to Perry for pool repair and won't say the reason."

"The Swain crew installed my pool heater and plumbed in the new system. They were on time, very professional and the work looks perfect Both employees were polite, professional and worked hard the entire time they were on site. I could not have asked for a better experience. Swain Pools & Spas is now my go to for my pool needs."

"It's two stars instead of one star because they did fix the pool. But they charged over $1000 to fix one crack in the plastic stairs. Their trick is to tell you that the pool is dirty and they need to clean it first. Well we had cleaned it the day before, and it wasn't perfect because we had been losing inches of water daily and therefore couldn't keep chemicals balanced. But saying that it was green and they couldn't see the bottom was a bald faced lie. So they charge hundreds of dollars in labor and product to toss some chemicals in and brush it. They did come out quickly (we had been waiting nearly a month to hear back from Gulf Coast Leak Detection), but the price for the work was completely ridiculous. I would never recommend these guys unless you're filthy rich and just want something done quickly regardless of price. Edit: Because it's the only way to respond, I'll edit. My domestic partner did schedule this repair, not me, but I am the homeowner, not a "roommate" (homophobic insinuation noted). The pool was not pond scum green. I agree the repair was done quickly, so that doesn't jive at all with the hours billed. They ask for a $1000 authorization up front then they bill to meet or exceed that price. In this case, we are disputing the charge based on fraudulent and non transparent billing practices, so no, my partner has not paid the extra $22 charged on top of the $1000 they require up front. We still want to renovate, but there's no way in hell we would hire Swain after this. They also left most of the supposed $200 worth of algaecide ditched in our backyard, and didn't even replace the filter baskets when they finished. I don't know what swain considers "functioning in a normal way" but apparently it is rolling over and allowing grifters to take advantage of you. I thought he was combative and rude within the first two minutes of meeting him so I let my partner deal with him from then on. You only have to read his responses to negative feedback to get an idea of how he is, so buyer beware. Also, lowered it to one star."

"Swain Pools is awesome! They did a total remodel of our pool and pool deck, and it looks amazing. They were professional, diligent, responsive, and always on time. Our pool had some unusual issues and they were creative and smart in solving those problems. We couldn't be happier and we highly recommend!"