Omni Amelia Island Resort

"We had a blast. It was very quiet and serene. We met a few couples while sitting around the fire pits and had great conversation. We enjoyed everything. We utilized the shuttle service and they were very nice. We sat and talked to one of the bar tenders and she was great. The bellhop was very entertaining and told us to make sure we tald everyone that we were celebrating our anniversary! I will definitely be going back."

"I am writing this review to expose terrible customer service. We booked a very nice room for 2 nights and over $300 per night. We forgot to mention the block of rooms that were reserved for a wedding we were attending. We booked and then immediately called realizing our mistake. The block of rooms would have saved us $50 a night. We asked if we could shift the reservation. They said no. We called back and spoke with a manager who again denied our request. We have stayed at several Omni hotels around the US but they have lost our patronage. It’s unbelievable that they would lose loyal customers over $100 give or take. Make sure you have all the details before you hit the book button because they will show no grace or flexibility."

"From the moment of our arrival (interrogated by security / gate staff) to arriving in our rooms (northern wing of main building) there was very little to redeem our hopes for a pleasant stay. Plus points: the night staff in the lobby were friendly and did what they could to make up for things, but there was really just no welcome that could compensate for what is a very tired hotel in dire need of refurbishment. Our rooms (north most wing of main building) were shabby, with plumbing hanging off the wall and a shower that absolutely stank of foetid brackish water. The exterior doors only latched if you gave them a considerable helping hand, and the external elevators were not at all suitable for use in January. I appreciate that many will be here in warmer months, and that there are clearly better maintained accommodation options on site, but for us this one is a definite no. I like to hope that other rooms were better, or that we were just very unlucky, but based upon our experiences I cannot recommend this resort to anyone."

"What a nice resort. A few details, I was there for work, so I did not get to experience most of the amenities. However, there were still a few highlights. First, there were some issues with the reservation. The front desk team dealt with them quickly and politely. Second, the rooms are great, all the rooms in the main buildings have views of the beach. Third, there is an aviation themed sports bar on the property. The food and huge beer selection were a huge plus. I want to go back with the fam and spend a nice weekend just hanging in their gorgeous beach."

"We will be back! The room and view were amazing. From the time we arrived until we left, the service was top-notch. From the bellhop to the servers at the restaurant, everyone was very informative and friendly. The on-site restaurants allow you to enjoy your vacation without leaving the property. There’s a shuttle available that takes you to the various locations, so you can park your car and completely unwind. The beach was very calm. It wasn’t crowded, and you had your own space for tranquility."