Thomas Memorial Hospital 4605 MacCorkle Avenue Southwest, South Charleston, WV 25309

"Yesterday I was transported to Thomas because of my covid symptoms. I had major trouble breathing and swallowing. Even though they were extremely crowded, all personnel were very helpful and friendly. I had excellent care and treatment. It’s hard to stay calm and positive when dealing with crowds but all employees accomplished this. I’m lucky I’ve been vaccinated and I was able to be treated and sent home. It might not have been so if I was unvaccinated. Today I am so much better! Thank you, Thomas!!"

"Would rate zero stars if I could. I wouldn’t even want my worst enemy go here. This happed maybe 8-10 years ago and would like to remain anonymous and I would also like to say I am now currently an adult. I came in and I couldn’t move. I was very conscious in my brain but I couldn’t move or say anything. I was maybe 15 years old at the time. They took me into a bright cold room and took all of my clothes off to get ready for treatment. The nurses or doctors made fun of my underage private parts and made jokes / remarks about my body while they thought I was unconscious. This is very sick and disturbing and pray these employees are gone and taken care of accordingly now. They also gave me an adult size catheter and it was one of the worst painful experiences I have ever had in my life. Just don’t go here please for the love of god."

"Went to ER. Dizzy, fever, pain, and sick. Came on quick. They kept me in the waiting room (3 hours before I left). My temperature was going up, it was over 102.1. They would not give me nothing. I told them I need to lay down, I felt lightheaded and dizzy. They just sent me back to the waiting room. I was told they were reviewing my stuff, 30 minutes later, still nothing. I left, I needed to lay down. 3 days later I am still sick, but refuse to go back. I will doctor myself and pray for the best."

"If I could give this place zero stars, I would. I expect any ER visit to take forever, but this place is an absolute joke. We sat more than an hour while people who came in after us, and were NOT emergent, were taken ahead of us. At one point, my bf attempted to use the restroom to FIND BLOOD ON THE TOILET. When reported to the guy at the window, he told me to ask the security guard, who was nowhere to be found, where the next closest restroom was located. He was totally unconcerned about the state of the bathroom. And when I asked him and two other members of the staff about another bathroom THEY HAD NO CLUE. They FINALLY sent someonento clean the bathroom nearly 20 minutes later. Unacceptable. Do better."

"Beware! ! ! This health care system, Doctors, and organization does not have any respect or consideration for patients time.. !. !. Read it all . ! Expect a long wait. Follow up appointment for my Brothers total knee replacement surgery was scheduled at 9:30am.. Wasn't called back until 11:30am. Sitting in waiting room in pain waiting to be seen is ridiculous. And unacceptable. . My brother had his total knee replacement surgery a week ago at Thomas Memorial Hospital part of WVU Medicine. His appointment for surgery was at 9am. We signed in, and said to wait in waiting room. It was 2pm when he was finally called back. Sitting and waiting in the waiting room for 5 hours is unacceptable and down right disrespectful of a persons/patients time. I was really upset to have spoke to many people that was there waiting, and their appointments and time frame was very close to same amount of wait time. . But what really got me upset more than anything was watching the elderly couples there, trying to remain comfortable, and not in discomfort from sitting such long periods. One elderly woman of 82 was hurting so bad that she had to lay down in the floor to ease her pain from sitting there waiting on a bad hip for over 5 hours. . My brother was Prepped for surgery and that took an hour, the time now is 3pm and surgery started shortly after, and was finished at 5pm. He was In recovery for an hour. And they got him in a room at 6:30pm. Total time of being there from start to finish. Got there at 8:30am because he was told to be there 30 minutes before the appointment. And was in his room at 6:30pm. That is a total time of 10 hours. . 5 hours in waiting room. Sitting in pain waiting. 1 hr for surgery prep. 2 hr surgery 1 hr recovery 1 hr to get him from recovery to a room. . Why wasn't the appointment scheduled for 1pm. ? That could had cut out 4 hours of sitting and waiting. . People's time is just as valuable as the hospitals and doctors. People would much rather prefer to be uncomfortable and in pain sitting around their house, then in a waiting room for 5 hours."