Publix Super Market at Hickory Flat Village

"I love Publix especially as I’m a former employee of the company. I’ve had good service with customer service and throughout the store but the deli needs some serious work. I understand it is a very busy dept but each online order is always a disaster. Either not ready, incorrectly labeled/priced, or just messily put together. Today I ordered some sliced deli meat “sandwich slice” thickness then realized at checkout it’s just a bag of sloppy, shredded chicken. Just serious lack of attention and respect for the customer’s dollar."

"Always a pleasant experience at Publix. Their BOGO deals are always worth it and amazing. I know they’re labeled a more expensive grocery story but with their BOGOs, digital coupons, sales and overall food quality, I continue to shop at Publix."

"This Publix is great. They don't have any self checkout lanes and all the employees are polite and professional. Highly recommend them over there nearby competition that has multiple self checkout lanes and usually only one or two cashier lanes open."

"My husband and I ordered a two tier wedding cake and cupcakes for our wedding last weekend. The cake and cupcakes were delicious, and definitely a hit. The major reason I am only giving 2 stars is because of the customer service from the baker themselves. Sarah called me the morning of my wedding @ 6am, and of course I was trying to get as much sleep as I could being the bride so that was quite annoying. When I called back, she was very rude and asked me if I was going to pay for the rest of the order on my wedding day. They had the date of the wedding, but she still huffed and puffed even when I mentioned it was my wedding day. Keep in mind, we went into Publix a week before asking questions about them placing the cupcakes in our holders which they would not do. But, when I asked this same question months ago they said no problem just bring them in. They never asked about the money still owed, and we would have paid right then and there no questions asked. And they could have called me at any point before my wedding day, but they dropped the ball on that. I will definitely recommend Publix bakery for anyone who wants a cake or cupcakes, but I will be referring them to a different location."

"Always a great experience here. This is my favorite Publix to go to. Even though it’s not as fancy as some newer ones, I prefer it here. I love that I can pick out my steaks at the meat counter, and have them cut me something on the spot if I don’t see what I’m looking for! Great customer service all around. Edit: 11/14/23 The meat counter has been removed as part of the new remodel. Still able to get them to cut whatever you want if you can’t find it on the shelf."