Mavis Tires & Brakes

"The mechanics were cool and explained the process, before the begin. They showed me other issues that I need to address and what could have waited. Pleasant service and the front desk assistance was welcoming and informative. Would definitely recommend here to friends."

"I have been a Mavis customer for a few years, never had any problems until last Friday. This is my second time going to this location. My first experience was great. This time I went in for the same service, a conventional oil change and tire rotation around 9:30 and didn’t leave until 12:30(I saw customers come in after me and leave before me).Jordan E., the guy at the front desk was very unprofessional and his customer service was horrible. He stated that the oil change that I wanted was not recommended for my car, which I already knew what they recommend and I still chose conventional because I keep my car well maintained and I haven’t had any problems with my car, even with getting a conventional oil change. He also stated that my car was going to lock on me if I got the conventional oil change, just so happen when they pulled my car around front for me to leave it was completely dead when I got in to start it. They checked the battery, starter and alternator. Jordan told me that I needed an alternator since it was reading at 12.5, so I said ok I’ll go to a different location and purchase an alternator because I wasn’t please with the service and unprofessionalism at this location. As I was driving headed to the Mavis in Covington, my car shut completely off and wouldn’t start again as I was traveling down the highway. So there I was sitting in the middle of the highway holding up traffic until someone stopped to give me a jump start. Once I made it to the Covington location and I explained to the guy(I think his name was Lee) what happen and I told him I needed and alternator. He ask me did I see any warning lights on and no I hadn’t seen any not even on this day.He said usually you will get some type of warning if your alternator is going out, in which I didn’t because I would have had it checked out. I asked him could he recheck and he agreed. Upon checking my car, he showed me where the battery cables and the bracket that goes across the battery were loose causing the battery to shift.Therefore, the alternator’s power was being drained since the battery wasn’t properly secured or getting the proper connection to power the alternator causing intermittent stopping. He tightened everything back up and I haven’t had any issues since then but I will not be returning back to this location for a third time."

"Came to Mavis on Hwy 20 and needed a tire repaired and Ms. Monica was attentive, VERY pleasant, nice and got my car in the shop and it was completed within the time that she told, my total experience was great at this location. In closing Ms. Monica was outstanding and was very good at what she do."

"The lady Linda that works the front desk is so knowledgeable of the products and services which my husband says is rare. Linda is a person who makes the experience of having a issues with your car seem so seamless. I was so happy to have meet her and she could explained the process so effortlessly - Linda is one to Keep and please give her major kudos for being so professional and representing your company with pride."

"I had excellent service at location 2171 Highway 20E, Conyers Ga. I did not have an appointment and I called and was told to come in. I was in and out in a hour. My tire was serviced. Everyone was friendly and made me feel good about coming back. Excellent customer service. The ladies at the front desk were smiling and laughing with customers and making us feel appreciated for our business."