Costco Tire Center

"I have purchased set of tires/installation two times from this location in last two years. Both times, I bought/scheduled online ahead of time. The first time was great and I only waited 5 mins to talk to someone. No issues with installation and balance/rotation issues so far. Yesterday, I didn't have to wait at all. Both time process was done on time as promised and the staff was friendly. I have not had to inquire warranty/defective tire related visits yet. Otherwise I have been happy so far."

"Great experience purchasing tires online and getting them installed on my Jeep. Tires arrived early and I was able to schedule early morning appointment for install. They called to confirm appointment night before appointment. Levi was incredibly thorough to ensure new tires fit well, did not rub, and had correct pressure. Afterwards he helped me load up my old tires into my truck to take home. Always a good experience getting my tires here and the work from the folks at Costco."

"Horrible experience. Purchased 4 tires and after a day went back because the tires didn’t feel stable and I was worried about driving on them. Was told that they would not check the balancing that day and scheduled me an appt for 16 days later. The person at the tire center was quite rude and told me I’m not use to new tires. I ended up going to my regular tire place and they said the tires were never balanced. Just put on the car and given to me that way. I had to pay the other place but there was no way I trust Costco to touch any of my cars again. To date, this is the only time I was truly disappointed in Costco service."

"I have been a customer of Costco for over 20 years but I am extremely disappointed in their tire center. After 2 visits because of leaking air due to 2 nails in my tire, they refused to give me a new tire, even though my tire is supposed to be under warranty. I told them it was the 3rd time that I had had to fill the tire with air because of the nails. After making me wait for two hours, two times, they told me that the tire could be fixed. My tire kept leaking air after both repairs. I took my car to 2 other places for a second opinion and I was told that it was unsafe to drive the car with the tire in the condition that it was. I ended up giving up and taking my car to discount tire to replace the tire which was fairly new. They were professional and amazing with their service. I am so disappointed in Costco and their tire center and will never get tires there again."

"I had a nail and leaking tire and ended up going to Sam’s Club despite being a member of Costco for 18 years! Sam’s Club Alpharetta had a very customer service friendly team who replaced my tires and had me out in 45 minutes despite a full schedule at 10 am on a Saturday. Though I’ve been a member of Costco for nearly 18 years, they could not accommodate me for a week despite the emergency with my tire. And the tires were &100 lesser at Sam’s club! For the first time ever, I would give Sam’s a 10/10 for service, attitude and friendliness & COSTCO a big FAT Zero. I guess Google makes me give a 1/5 not a Zero."