Crown Transmissions

"I cannot thank Crown Transmissions enough. I was very nervous about bringing my Jeep Wrangler anywhere but after talking with the owner of the shop. All of my nervousness went away. The shop towed my Jeep all the way from Dallas to their shop. The owner called me every step of the way and told me the progress. The owner even sent me pictures of what the process looks like but I was super curious about what it looks like without a transmission in the Jeep and what it looks like when the transmission is fully dissembled. Crown Transmissions also changed out my rear main seal and flywheel because why not when the Jeep has 170,000 miles, it's a good practice to do so. This is a well maintained business, they know how to treat their customers and ensure everything is perfect. Crown Transmissions earned a long term customer if I end up needing a transmission rebuilt in this Jeep again or in another vehicle. I know where I'm going to be taking my business."

"Leaving Crown Transmission is the best I have ever felt leaving an auto shop in all the 25 years I have been driving! My car "died" in the middle of Cobb Pkwy during rush hour, while it was a downpour. He was so helpful and calming. He kept in contact and got me towed quickly to his shop. He even stayed after closing hours to make sure my car was checked in and I was on my way home safely. My boyfriend was so grateful. Macy is straight forward and explains everything; he didn't try to "fix" something that didn't need to be fixed. He was able to charge my battery, explain the diagnostics and most importantly he listened to my experiences and used my knowledge to guide his process. My car didn't need a new transmission and he got me on my way driving to the next destination. He is the BEST and I would send everyone I know to him."

"Crown Transmission's reputation is a result of Macy's exceptional customer service, honesty, and transparency throughout the entire process. From my very first call with Macy, I knew this is someone who had my best interests in mind for my vehicle. Macy's kindness and empathy about my situation instantly won me over and he placed an emphasis on making sure I understand and educating me in areas where I am not well-informed in. Macy even invited me into the shop the following day after I brought in my vehicle to give me some peace of mind/visibility into the overall condition of my vehicle and what his suggestion would address. Macy gave me a very reasonable quote for an estimate and held himself to the same number after he completed repairs in only three days. I was amazed on how fast Macy completed his work and I wish repairs could have taken longer just to remain in contact with Macy. Macy is personable as he is knowledgeable about the work he completes. I even took my car for an inspection at Fast East Motorworks in Chamblee and they had great compliments about the transmission Macy installed for me. You NEED to call Macy at Crown Transmission and I can assure you only then will you understand why Crown Transmission is as successful as they are. Thank you Crown Transmission and I look forward to returning in the future for any issues I may have."

"I took my 2011 dodge Durango here to get my transmission replaced. He was very open and upfront with me. He recommended that I rebuild the transmission due to everything we found for a replacement had high mileage and low warranty. I need more than just my transmission done. He is very knowledgeable and price is good. If I ever need another transmission done I will definitely be going back. And will definitely refer people to go there."

"My experience with Macy and Crown Transmission is solely based on impression/customer service, as I have not had my car serviced with them. I called into Crown Transmission a few weeks ago, due to an issue I was experiencing with my car. By that time, I’d spoken to at least 5 other transmission service companies, none of which could hold a candle to Crown Transmission. Again, my review is based off of impression. Macy was so kind! He educated me over the type of transmission that I have, informed me of the experiences I could face, he was extremely honest, and caring. Macy was most concerned about my well being, knowledge, and overall safety. I had a follow up call with him today, in which he continued to generously share his expertise and advice to help me make the most informative decision. If an issue arises in the future, I will not hesitate to bring my car to Crown Transmission, as I know that it would be in great hands based on the experiences that I have had in just these short encounters over the phone. Macy genuinely cares about people, it is evident. I cannot say enough great things about the exceptional customer service I have experienced with Macy!"