Butler Toyota of Macon Service Center

"I recently took my 1 year old 2022 Rav 4 XLE premium to the dealership this past week after smelling mildew and finding puddles of water in the front/back passenger floorboards. It was found by a service tech that the AC hose was dislodged and possibly the source of the water coming into my floorboards. I questioned how this happened and couldn’t get an answer other than the theory was at some point the car was on a lift. I informed the service guy that yes that’s correct (butler Toyota). I also told the service center that I found this issue after smelling mildew in my car. I was then told they are not allowed to put in the paperwork “mildew” and has to describe it as bacteria growth instead. The mildew was not addressed and the service dept admitted the padding under the carpet was saturated and wet (also stated in my visit summary). The service center put everything back together and left the padding soaking wet under the carpet. I’m a loyal customer and deeply disappointed in the services I received. Leaving wet padding and mildew in my vehicle is a risk to my family’s health as it promotes mold growth. According to google, “Mildew refers to certain kinds of mold or fungus. The term mildew is often used generically to refer to mold growth, usually with a flat growth habit.” I was told by the service dept the carpet would not be covered under warranty because it’s not a manufacturer defect. The ac hose that dislodged is up under the carpet therefore it is a manufacturer issue it dislodged. In return, it then ruined the padding and carpet from a manufacturer issue. I will be contacting corporate to escalate this situation. I advise others to join the fb Toyota rav4 club to find this water issue is a common issue among the Ravs."

"Dustin helped me with my service appointment. He has always been fantastic everytime he helps me. I think Dustin is an exceptional person. It is always a pleasure to work with him!"

"Exceptional service in all areas of my visit with April to replace a battery. As with all dealers, the price was overboard but that comes in our new economic state of gross inflation then consider necessary dealership overhead, G&A, and profit. Overall, will be my pick for service to my Toyota."

"It was my first time bringing my vehicle to Butler Toyota and Mr. Larry Cummings made it a wonderful experience! I cannot thank him or recommend him enough! Thank you Larry and Butler Toyota!"

"Always have provided excellent service every time I have had to have my car serviced. Larry is one of the most pleasant individuals I have had the pleasure of doing business with each time. He's professional, prompt, and polite each time. The shuttle service is awesome. Shree (name maybe spelled wrong) was AWESOME. 5 big stars for her. Thank you Butler Toyota Service Dept!!!!"