Ray's Collision Center of Auburn, Inc.

"The people's was so very friendly and they made sure that I was taken care of thanks so much"

"Re: My BMW 430 I Repair needed: Entire front bumper I am a 3 time returning client. Insurance company: State-farm ⭐️⭐️⭐️⭐️⭐️ The claim process was extremely simple. Here’s my review. - [ ] Jake was able to give me a quote. Upon accepting the quote I was able to schedule a date to return my vehicle for repair. -1 week. - [ ] Jake stated that it would be 1-2 weeks to complete the repairs. It was exactly 2 weeks as promised. Jake called me after 1 week of service to update me. I thought that was great because communication is important to me. - [ ] The shop was very roomy, modern, clean and beautiful. - [ ] Jake and Kelly was SUPER friendly. Jake makes you feel comfortable and at ease. And, Kelly is a burst of loveliness and sunshine. - [ ] There is an Enterprise satellite office on site. I had the pleasure to work with Quay and Shay. They both were overly accommodating and helpful. ⭐️ ⭐️⭐️⭐️⭐️ - [ ] The repairs are FLAWLESS. I have to brag on the technicians, they do an excellent job. I know that there is a lot of great shops in town, but I love Ray’s and trust 100% in their ability to get the job done. The repair is seamless. It’s back brand new. - [ ] The shop detailed my car before delivering it back to me. Yes! It was detailed to perfection. I fell back in love with my car again. It was so clean. In closing, I LOVE this woman-based business. I got a chance to meet the owner Dana right at the end and gave her two big hugs. She went over and beyond to ensure that one last thing was handled for me. She went the extra mile and I a forever grateful. Dana, you have a great business and I will be a customer forever. Blessings to you and your entire staff. Future customers, my tip to you is be PATIENT and expect a possible delay for unforeseen circumstances. What I have observed is that this shop takes it time to ensure everything is 100 % correct, precise and accurate. I did not call Jake a gazillion times because I “did not want to rush the process.” If you have patience and want quality work done, please take your vehicle to Ray’s.⭐️⭐️⭐️⭐️⭐️ -Shanesia"

"Ray's had my truck for 7 weeks, and I didn't recieve 1 update. I had to call every week to get an update and was given two different days for completion. Otherwise everything was good. I should've been given weekly updates. That's just common courtesy."

"(Length warning) I was happy with work they did on my car, which sustained about $7,000 worth of front end damage in a parking lot fender bender. About three months later I discovered something wrong with the undercarriage. A piece of mesh that sits under the engine was torn and appeared dislodged. I had no idea what happened to it, but I had some suspicion that the piece might not have been attached securely during the repairs. So with my car sitting in the parking lot in the rain, a lady brings out the guy who worked on my car. It was obvious from the jump he was taking no responsibility. He looked at it for less than 10 minutes, never getting under the front with a light for a close exam and proclaimed, without evidence, that I had run over something and caused it to dislodge. He then pointed to a scratch on the side of the the top of the bumper and somehow deduced that was evidence of the damage I caused. The fact was that fairly minor scratch was caused when I brushed up too closely to some shrubbery at the post office drive through in Auburn. The shrubs have since been trimmed back. If I had actually hit something or run over something to dislodge a piece under the front of the car it would have done substantial damage to the very low riding front bumper. I thought they would at least have driven the car in the shop and put it on the rack for a close examination. But they surmised with no evidence that it was my fault and refused to fix it or at least do some patchwork on it to keep it from all falling off on the freeway. All they wanted was a photo of the scratch to convince my insurance company it was all my fault. Hopefully there won’t be a next time, but if there is, I won’t be returning to this shop, and I plan to advise my family, friends and neighbors to avoid it. ADDENDUM Jan. 4, 2022 the star rating to only one after the Hyundai dealership in Auburn determined my car had been running hot for months because Ray’s put the wrong kind of coolant in the car after apparently draining the factory installed fluid out during repairs. There is no apparent damage to the engine, but it cost me nearly $200 and a lot of time wasted by me, plus keeping my car overnight, for Hyundai mechanics to finally determine what was wrong with it and fix it. Steaming mad with Ray’s. I reduced"

"Ray’s is fantastic! They took such great care of my car and answered all of my questions. It was no hassle, no fuss and handled the insurance claim which was great. I would highly recommend using Ray’s!"