Honda Service,

973 Opelika Rd, Auburn, AL 36830, United States

"Took care of the recall very fast. Also ordered and received another warranty issue part. Great service."

"I bought a new 2020 Pilot Touring here, and have not stopped having issues since I hit around 600 miles on the odometer. I have been in the shop for repairs around 20 or so times with no end in sight for my problems. I traded in a great working car for a terrible and dangerous Pilot. I've had problems with the radio and emergency braking for over 3 years. This car is a safety hazard. It slams on the brakes while travelling at 45+ mph. This has been the worst car and service experience that I've ever had. I have been through 3 service managers, and each time it was like starting over having to explain all of the issues and work out a deal/ arguing who is responsible to get them fixed. Look for my youtube videos for a few (but not all) of the issues that you might expect if you buy a Honda and deal with this company. Just search "Honda Pilot Dangerous Defects" on youtube to find my videos. Update 1/8/2023: The last service was to replace the floor wire harness, now I have additional problems. The car was in the shop from December 29 to Jan 6 this time. Honda corporate has told me multiple times that King Honda service can claim that the car is unrepairable and they will buy it back. King Honda's service manager tells me that they can't do that."

"To reschedule I called the service center but Rick asked me to hold but put me on hold for 20 min so I called again and they asked me to hold again and instead they hung up. Just go to walmart service center they are way faster"

"Charged a $160 diagnostic fee for exactly what I told them was wrong. I had an appointment for the morning dropped it off they day before. It was still 2 days before they even looked at the car. Do yourself a favor drive to Columbus or Montgomery."

"Charged a pretty hefty diagnostic fee to tell me something I already knew, ( a switch on the steering wheel was broken and needed to be replaced ). Would not roll the $100+ fee into the projected repair cost like was initially stated, because they 'had to order the part'. It's a shame, I've had good experiences with service here in the past., Hence the two stars. Get everything in writing."