Lexus Service Center

"We generally had a good experience, but unfortunately, no one informed us that we would not have Lexus Enform on our vehicle because it was a recent year, but the 3G computer was still in the car. This meant that none of the features including the navigation system, and the safety systems did not work. It is very disturbing that these limitations were not shared with us at the time.we will trade the car back in as soon as we possibly can afford to do so and probably will go to the Honda CRV which is very nice and very competitive."

"I scheduled for a diagnostics about 10 days ago. I was told that a service advisor will call and explain and process and loaner car. Nobody called so I called them yesterday. The person at service told me he is going to put this on high priority and someone will certainly call today which was yesterday. I did not receive no phone calls. Today on February 1st I have scheduled to drop my car 1pm. I called the service today and was told that i am scheduled for a diagnostic which takes about two hours and for two hours they don’t provide a loaner car. My question was why I was not told this on the day they scheduled this appointment. They didn’t even tell me anything when I called yesterday. Now I am thinking how to arrange a ride back home since it is too late to arrange a ride. I have left a voice message to the service manager of Hennessy Lexus Gwinnett and waiting for him to call back."

"Excellent service advisor don is taking care of my GX460 like his own. place is so clean you can spend all day in the lobby but they done the job so quick and fast. So keep it up guys five star."

"Hennesy Lexus has lost their stellar customer service. I am extremely disappointed as a return customer who has spent thousands of dollars at this very dealership. Was informed that they are booking 2 weeks out. Ridiculous! Then I was told if I come another day early in the morning I could get my vehicle serviced. I showed up on 2 separate occasions before 10am and was told they are not accepting walk-ins. That’s what happened to me."

"I made an appointment online two weeks ahead of time. I bring my car in for service ahead of the appointment time. Nobody comes to speak with me for over an hour. When I ask what's going on, they hassle me about if I made an appointment or not. I saw multiple people arrive later than me receive service before I do. The only reason someone ended up speaking with me at all is because I had to inquire on what was going on with my vehicle. These guys plain forgot about me. Service advisor forgot about me. I admit, I'm use to this type of service in fast food restaurants, but now it's permeated to auto repair service. I left without getting any work done. When someone treats me this way, I take it as "go find someone else". I have been to several different Lexus dealerships, in different states, and never received service like this. I can't ever see myself coming back here again for anything."