Auto Impact II

"Complete scam. They slapped on old parts they claimed were new, panels not lining up, paint bubbling up month after the repairs... messed up so badly that the insurance had to send me to another shop to re-do everything. And let's not mention they actually charged me extra for centering the headlight after I paid them out of pocket to install new one (as if centering it is not a part of installation). Not only that they didn't actually center the light but never reimbursed me for it either. That place should be shut down before more people fall victims to their shady practices."

"They were listed on the list of Geico approved collision shops, so I selected the shop to repair my car after someone rear-ended my brand new car. The estimate was completed and sent to the insurance company, which was approved and they were immediately sent a check to order parts. The communication from the shop was less than desirable. No one ever called me to communicate a timeline or provide updates on the timeline. Each time I spoke to someone it was because I reached out and occasionally never received a return call when no one was available. My car was rear-ended in July 2023 and they played phone tag with me until November 2023 when I spoke with an employee and they told me they were unable to repair my car because the manufacturer wasn't responding to their requests for parts and they were returning the money to me/insurance company. I was told I would receive a call the next day to confirm and again no return call so I waited a few days and called them and they said oh the money was returned to the insurance company. Communication is of the utmost importance when it comes to customer service and they fell way below the mark."

"Geico sent me here for repairs after being rear-ended. Auto Impact's bodywork was terrible, and their mechanical work was even worse. My exhaust was bent up after being rear-ended. Auto Impact insisted numerous times they were not making any repairs (see photos yourself). After some back-and-forth, they finally decided to do the repairs, but by that time, I no longer trusted their work. Also, they left sand dust throughout my car's inside to add icing to the cake. They didn't even bother to clean my car. **Update** a month later it was discovered by the dealer that the drive shaft was bent from the rear-ending. The auto shop advised that they don’t do repairs and to call GEICO, my thing is.. if they don’t do repairs, why send my car there in the first place. Ultimately, it was easier to trade the car in rather than clean up the shabby work."

"Just had a wonderful experience with the entire staff at Auto Impact of Decatur. The collision repair to an older model F150 was done very timely and turned out great! Elmer and his team did excellent work and were just so accommodating! The detailing of the vehicle was impressive! Even got some extra paint so I can touch up some old scratches!! Shout out to Enterprise Rent A Car that picked me up and took care of the rental portion with professionalism. Thank you so much!"

"I've been here 3 times now and I can honestly say that each experience has been amazing. They are efficient and professional with their work. The customer service is great. The first time I came, I was led here by Geico because they are an authorized participant in Geico Auto Repair Express. They have an Enterprise agent on site. This makes the transition of dropping your car off to picking up your rental car a smooth process. When I was told my car was ready for pick-up Elmer made my little 2005 Toyota Corolla look better than what it looked like before my accident. This is when I knew they had a loyal customer. In fact, he's helped me with my car each time I've had to, unfortunately, come here lol. Car work can be a pain, but they don't make the process stressful. Again, very efficient. Would highly recommend."