Pep Boys

"I don't know if this location has a problem with women but I made an appointment over the phone for 2 pm. When I arrived four men were sitting in the front and no one spoke they just looked at me. I said hello and they said move your car in a parking space so I did. They said it would be an hour and 40 minutes go by and the truck is still sitting. I go ask Lloyd I believe is his name how long it will be and he was extremely rude. I get a text 30 minutes later saying the car is ready. I had to walk up to Lloyd again he says nothing just staples the paperwork together. No thank you, no I'm sorry it took so long he doesn't say a word. I have never experienced such rude customer service in my life. I work for a large engineering firm who uses pep boys for their vehicles but I will make sure to let them know we should not support a business with such rude employees as Lloyd"

"I hate to use race but I don't know the gentleman name. The warranty company I used told me to take my vehicle to Pep Boys. I did as instructed. The gentleman gave me a diagnostic on my car but the warrant company said my mileage was over so I don't get it fixed. I went there with hardly any money and was told I had to pay for the diagnostic test. The black men who was on the computer was rude and told me I couldn't leave without paying. I explained to him that I was told by the warranty company that they would pay. I didn't argue with him. After he left the white guy gave me my keys and told me not to worry about it even though I offered to give him my debit card information and all my credentials. Thank you young man for being compassionate and not embarrassing me. I appreciate you"

"If you're a woman. Don't come here. Sent my wife to get new pads on her Honda CRV and they told her all 4 of her rotors needed to be replaced. I don't know what time of training your providing techs for them to think rotors that are near full thickness need to be replaced. But either you have terrible trained employees or deceitful ones. Dealers choice. Wanted us to pay an extra $700 for no reason I guess because we're just so generous."

"A sad experience. If you like unfriendly communication with non-trustful service, I wanna recommend you. Only positive part is less waiting time. (The oil change was $80 for synthetic one.)"