Gerber Collision & Glass 2441 Cheshire Bridge Road Northeast, Atlanta, GA 30324

"I never leave reviews but this place was so amazing. This can be a very stressful process and the team here was very pleasant to work with every step of the way. The communication was fantastic. They emailed, texted and left voicemails about every step to make sure that I was informed as things were progressing. They managed communication with my insurance company so I didn't have be a go-between. And the Enterprise Rental car office is just below their office. Dropping my car off, getting a rental, returning the rental and picking my car up, was a completely seamless process. I will never go anywhere else for body work. If they cost more than another place, the service and convenience is worth the price difference. Oh...and my car looks better than brand new!"

"I had a great experience here. Tiffany and Ms. Minnie were a huge help. They are easy to work with and quick to respond."

"I called at least 4 other places before I chose Gerber on Cheshire Bridge Rd. Tiffany answered my call and was professional, knowledgeable, and welcoming. Unlike the other places I called first, Tiffany made me feel like my business would be valued and that my car would be in good hands. Once I arrived at the location,'s reception desk, Minnie continued the standard set by Tiffany. Minnie was so pleasant, professional, and organized. Chris, the estimator, did a great job explaining the process for the repairs and setting realistic expectations for the timeline. He was also professional, friendly, and knowledgeable. While I didn't meet Hank (tech) or Sean (paint), they both did an excellent job on my car. I made sure to get their names to give them a shout out because the folks behind the scenes often get overlooked. I definitely recommend Gerber on Cheshire Bridge. While I hope to never need their services again, I would use them."

"After my vehicle was broken into, my insurance company contracted with Gerber to replace my window. The morning of the installation I received a text that my appointment window was from 8am - 5pm (a 9 hour window). Around lunchtime, my technician texted to tell me he would arrive between 1pm-2pm. 2pm came and went with no technician. I then asked for an update around 2:30pm. At 4:10pm, I was told the technician would arrive in 49 minutes (4:59pm). 5pm came and went with no technician. The technician finally arrived close to 6pm. While Gerber has since waived the $40 that I owed, it took me two calls to get that done, and I was initially told that they simply could not waive it. With that being said, the technician (Anthony) was courteous and quick when he arrived. It’s clear that his supervisors simply burdened him with too many jobs in different parts of the city. This should not happen with modern day trip routing technology. If you're a working professional with obligations, I'd recommend going with Safelite, as they provide much firmer appointment times. Your insurance company probably works with them anyway. Avoid Gerber at all costs."

"Despite scheduling issues, my experience was great. The repair was flawless and they made no fuss about painting and installing a part I had bought myself. They even removed duct tape residue I had on the door. I worked with Laura who was fantastic and very professional. She kept me updated throughout the week and even offered to stay until 6:30 on a Friday despite the office closing at 5:30 so I could pick up my car after work. The repair experience made up for the scheduling issues and I was overall very pleased with the work they did. The receptionist I dealt with was pretty incompetent unfortunately. She said my appointment would be 9/1, but she'd have to call me back to tell me the time. Never got a call back. When I called back (don't know if it was the same woman), she acted like the conversation never happened and I had to start all over. I also had the same issue happen before when speaking to a different employee. She ran around in circles trying to explain if I could drop my car off the night before and then got somewhat rude when I tried to make sense of her rambling. When I finally showed up, she took forever to find my appt and it seemed like they'd lost it somehow. Meanwhile they also lost the appt booking for the guy that had walked in next to me."