Franks Automotive Center LLC 5471 Old National Highway, Atlanta, GA 30349

"So this is the second time here. First time was nice professional and accommodating. One day out of the week I’m free to get all the run arounds done. To My surprise I was told they had no time to patch a tire. With only two people being serviced in which I was one."

"Where do I start? DO NOT take your automobile here - find another shop! This shop had my truck for damn near 7 weeks only to overcharge me and give me truck back in worse shape than before. I have 3 witness that can attest to the fact my truck was running better before than now. They are trying to downplay the fact they didn’t do anything wrong —fine— I do know my truck was idling and driving smoothly when I dropped it off- draw your own conclusion. Not only is my service engine light on, the light is blinking!! All they are doing is giving me the run around. Stay away from Frank’s Automotive - you been warned! If you do drop you car off here take a video of the car running prior to dropping It off so there are no discrepancies. I’m reaching out to investigative reporter to hopefully bring some light to these tactics/consider other legal actions to recoupe my funds + damages. Horrible service/experience. The owner promised to make this right two and failed to do so. Stay away from this business!"

"Oil change for a mini Cooper. So mid price filter and 5 quarts synthetic. Was told it had a very bad oil leak around some seal or other. It's been several days since I was told that. I've driven the h3ll out of it. Oil level is at maximum still. So they lied. Not all women are stupid about vehicles."

"Do not bring your (luxury car here). I’ve brought my Audi A4 2011 here on, November 6,2023 and 30 minutes after receiving my car back it was on fire, once I drove on the expressway. Me, my daughter and my unborn son at the time, was in this vehicle. In total Ive spent 900 dollars on trying to get my vehicle repaired properly. The first time I arrived here at Franks they power washed the oil from underneath my vehicle, because the problem was an oil leak. They charged me 100 dollars that day. The front desk clerk explained to me, that I need to drive the car for two days and bring it back because they can’t tell where the oil was leaking from. Drove the car brought it back, they then explained they need to do a diagnostic for the vehicle which was 75 dollars. After the actual repair the receipt was for a total of 723 dollars. This shop doesn’t have the proper equipment to scan luxury vehicles exact problem. I’ve asked for my money back and the front desk clerk told me no they don’t do refunds. I’m at a total lost for this vehicle. My safety for me and my family was at risk. Please find a better mechanic shop that will service you for the price you’ve paid."

"I had an outstanding experience at Franks Automotive Center, all thanks to Kevin. My car wouldn't start, and Kevin went above and beyond to investigate the issue. He quickly identified that the problem stemmed from a faulty battery I had purchased less than a year ago from Mavis. Kevin's thorough explanation and expertise put my mind at ease. He promptly replaced the battery and even conducted a comprehensive check to ensure no other issues were lurking. Kevin's help, kindness, and patience were truly commendable. I am extremely grateful for his exceptional service. Thank you, Franks Automotive Center and Kevin, for turning a frustrating situation into a positive one!"