F.M. Pile Hardware Co Inc 1625 West Washington Street, Charleston, WV 25387

"A family place with a long history locally and I remember going there as child with my grandfather during 1980s. I recently moved back to the area and today I needed some supplies to finish up a renovation project at my home and my child and I drive down to Pyles to pick up the supplies. While we were standing in line surrounded by other customers a very unkept associate made references of drug making loudly at me I guess in an effort to try and embarrass me with my kid present and also the owner/boss, multiple coworkers and other customers. A couple of them told me they found the experience very wrong and unjustified. I can promise you after today if my child decides to stay in the area he won’t frequent this business like the last 3 generations of our family have. I love supporting businesses who’ve been here for decades and I have fond memories of, I have no issue spending a few extra dollars to “keep it local” but today I was disrespected to a level I’ve never experienced anywhere. And I’m sure it’s a memory my son will remember for a long time. Wish you the best but this kind of thing reflects badly on your business and I’m not one to take things public if I have an issue but today I was embarrassed with a handful of folks around including my 8 year old son. Possibly your associate can better explain how to make the drugs he was mentioning to my son than I can personally? I’ll drop by for a consultation whenever he has some free time to better explain everything to my son so he can have clarity."

"On Dec 12, 2023 I had the occasion to shop Pile Hardware. It was my good fortune to have Travis Edgell greet and assist me. He stayed with me, made sure I had everything needed for my project and even rang up my purchase. Quality customer service!"

"Just got home and greyhound and I'll go get it and get it for the night and I'll get back ☺️ to the clinic I will never get it done before u leave and then I can do it for you if I can"

"Travis was very helpful finding the cone seals and flat washers for my repair. Installed parts when I got home no more water leak. Thanks you very much Travis. Happy Thanksgiving to you all at F.M.Pile Hardware."

"I used to go here with my dad as I grew up since the sixties. Now I go to get the parts and info as I make repairs my father taught me how to do. Highest quality hardware store! They still have what it takes to get the job done! Thank you for serving our community with respectful customer service! Knowledge and common sense is hard to come by these days!"