Pep Boys

"Exceptional customer service for an emergency car repair I needed while far from home. Great team! Thank you Barry & John for helping this out of towner feel safe on my long drive back to Virginia."

"Was looking for somewhere to get the oil changed in my son's car. It was the first time he would be getting service on the car and I wanted to take him there so he could see the process and be comfortable going on his own next time. Checked some places, including one nearby where you sit in the car and they change the oil, but there were too many bad reviews for them. Pep Boys is close, so I checked their reviews and they were good. Pricing looked reasonable. They were open until 7:00, so I set up an appointment online for a few days later at 5:30, which was after I got off work. I got a call from Drew the next day asking if I could bring the car in earlier because the end of the day gets really busy. I understand that a shop that's doing more than oil changes may not be able to do an oil change while you wait, especially at the end of the day. I told him no problem. We brought the car in around 10:00 AM and dropped it off. Drew said it would be ready in a few hours. We came back after 5:00 and picked it up. Great experience. One funny thing. I left my son there as I drove home, and I got a call from him that something was wrong. The car was acting funny, and when he moved, the word "BRAKE" kept flashing on the dash. He thought it was the collision detection telling him to brake. I realized after a minute that the parking brake was on. The Pep Boys tech had put it on, and my son had never used it before. :-) I rarely use mine, but that was a good teaching moment to tell him when and why and he should use his."

"We love Pep Boys for everything on our vehicles! This particular time, we were getting new tires and oil gaskets. They were more than fair on their pricing and customer service was top notch! We have been back several times and will continue to go back. We even moved further away from their facility but make it a point to drive here for our repairs because we know they are a reliable, honest business."

"Bought tires with a road hazard and milage warranty 8months old with less than 16k miles on them and was told that based on the tread my prorated cost would be close to $600 to replace them. Maybe that's a corporate thing , Idk but the other is not. ReD FLAGS... Low tread, and plugged the tire that had a screw close to the sidewall and said it was safe to drive. A couple of days later, car wreck. Called pepboys back to make them aware of the issue and what happened but Drew didn't seem to care and went as far as for hang up on me. When I called back, he finally answered and said it was me. His only care was to hurry and get me off the phone. NO, I'm sorry to hear there was a wreck, injuries, etc... We've spent tons of money here in the past on car repair, tires, etc. NO More."